What and how to train for strategic crisis management: A systematic literature review

IF 2.6 3区 管理学 Q3 MANAGEMENT Journal of Contingencies and Crisis Management Pub Date : 2024-04-25 DOI:10.1111/1468-5973.12568
Gunhild B. Sætren, Jonas R. Vaag, Mass S. Lund
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Abstract

This article provides a systematic literature review of existing strategic crisis management training research. The review explores practices on which strategic crisis management skills to prioritize and how to train these skills to be prepared when a crisis strikes. Our research question was: How is strategic crisis management trained, and is there a best practice? In all, we identified 538 articles from 3 databases and read the abstracts. From this, we selected 41 articles based on the defined inclusion criteria and read them as a whole. In the end, eight articles were a part of this analysis. A thematic analysis based on the categorization of repetitions of concepts was used to analyse the data. The analysis resulted in two main categories: what to train, which focuses on the outcome and skills, and how to train, which focuses on the process and pedagogy. The outcome (what to train) categories were (1) related to working together, (2) related to understanding the situation, (3) related to making adequate decisions in complex contexts, and (4) related to practicalities. The process (how to train) categories were (1) training methods and (2) learning theories. A model considering three main strategic crisis management training approaches, outcome-focused training, process-focused training, and learning-focused training, was developed. The latter was concluded to be the desired option, as it is a balanced approach of both outcome and process focus.

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战略危机管理培训的内容和方式:系统文献综述
本文对现有的战略危机管理培训研究进行了系统的文献综述。综述探讨了应优先考虑哪些战略危机管理技能以及如何培训这些技能以便在危机来临时做好准备的做法。我们的研究问题是如何进行战略危机管理培训,是否有最佳做法?我们总共从 3 个数据库中找到了 538 篇文章并阅读了摘要。在此基础上,我们根据确定的纳入标准选择了 41 篇文章,并对其进行了整体阅读。最后,有 8 篇文章成为本次分析的一部分。在对数据进行分析时,我们采用了基于概念重复分类的主题分析法。分析结果分为两大类:一类是 "培训什么",侧重于结果和技能;另一类是 "如何培训",侧重于过程和教学法。结果(培训什么)类别包括:(1) 与合作有关;(2) 与了解情况有关;(3) 与在复杂情况下做出适当决定有关;(4) 与实用性有关。过程(如何培训)类别包括:(1) 培训方法;(2) 学习理论。我们建立了一个模型,考虑了三种主要的战略危机管理培训方法,即注重结果的培训、注重过程的培训和注重学习的培训。结论是后者是理想的选择,因为它是一种既注重结果又注重过程的平衡方法。
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来源期刊
CiteScore
5.40
自引率
12.90%
发文量
51
期刊介绍: The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.
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