{"title":"Analysis of Financial and Non-Financial Performance of Public Sector Organizations","authors":"Muchriana Muchran, Retno Pinasti Putri Idrawahyuni","doi":"10.58792/cjba.v4i1.46","DOIUrl":null,"url":null,"abstract":"Purpose – This study aims to measure the implementation of the work program of Makassar Hajj Hospital, both from financial and non-financial aspects in 2019-2021 \nDesign/methodology/approach – Using a Balanced Scorecard approach to analyze performance, focusing on financial aspects such as economics, efficiency, and effectiveness, as well as non-financial aspects such as customer satisfaction, internal business processes, and growth and learning \nFindings – Balanced Scorecard that has 4 perspectives \nOriginality – This thesis introduces financial and non-financial aspects of the Balanced Scorecard approach \nKeywords: Financial Performance, Non-financial Performance, Balanced Scorecard \nPaper Type Research Result","PeriodicalId":287575,"journal":{"name":"Contemporary Journal on Business and Accounting","volume":" 10","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-04-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Contemporary Journal on Business and Accounting","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.58792/cjba.v4i1.46","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Purpose – This study aims to measure the implementation of the work program of Makassar Hajj Hospital, both from financial and non-financial aspects in 2019-2021
Design/methodology/approach – Using a Balanced Scorecard approach to analyze performance, focusing on financial aspects such as economics, efficiency, and effectiveness, as well as non-financial aspects such as customer satisfaction, internal business processes, and growth and learning
Findings – Balanced Scorecard that has 4 perspectives
Originality – This thesis introduces financial and non-financial aspects of the Balanced Scorecard approach
Keywords: Financial Performance, Non-financial Performance, Balanced Scorecard
Paper Type Research Result
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