Barriers to public sector innovation in Switzerland: A phase‐based investigation

Abstract

Innovation processes are crucial to modernizing business processes, products, and institutional arrangements in the public sector. However, many attempts at innovation in this area fail. Previous research has identified various barriers, yet little is known regarding which might manifest during the various phases of the innovation process. In this study, we analyse the barriers to public sector innovation from a process perspective, using the policy cycle as an analytical framework. We conducted qualitative interviews (n = 22) with Swiss practitioners to explore barriers to public sector innovation in individual phases of the innovation process. Thus, this study contributes to a better understanding of the barriers that can impede a successful public sector innovation process by shedding light on the barriers’ dynamics and differences at the national and regional levels.Points for practitioners Public sector innovation (PSI) barriers often require public sector organisations to follow a professional innovation management approach. Reluctance to connect and insufficient and/or unclear room to manoeuvre appear to be the most critical barriers, likely resulting from the substantial complexity of the context. PSI barriers show different levels of prevalence in each phase of the innovation process. It is crucial to address barriers in each stage appropriately. Understanding the prevalence of barriers in each phase will help with determining the appropriate strategy. Barriers must be considered throughout innovation process, without neglecting any phase. This requires a strategic and long‐term perspective on innovation management.