Improving Engagement in Healthcare Providers Using Appreciative Coaching Exercises

Abstract

Despite increased awareness, little progress has been made in improving physician burnout or engagement. The reason for this is unclear, but paradoxically could be because of too much focus on reducing burnout and too little focus on enhancing engagement. Studies have demonstrated that reducing the drivers of burnout does not enhance engagement, but that improving employee engagement does reduce burnout. To refocus the discussion toward improving engagement, this article reviews engagement through a top-down strategic lens and bottom-up proactive lens.