Emotional intelligence and effective communication play a critical role in healthcare practices, particularly through front desk interactions. Unlike traditional businesses, medical practices must address patients' emotional and physical needs. Key strategies include demonstrating enthusiasm, empathy, true concern, professionalism, and confidence in answering questions. This article emphasizes the importance of training staff to handle calls with care, ensuring they listen attentively, respond empathetically, and maintain a professional demeanor. By fostering an emotionally supportive environment, practices can enhance patient satisfaction, build trust, and ultimately increase the likelihood of securing appointments and fostering long-term patient relationships.
{"title":"Core Requirements on Every Call","authors":"Spencer Peller","doi":"10.55834/plj.7391111851","DOIUrl":"https://doi.org/10.55834/plj.7391111851","url":null,"abstract":"Emotional intelligence and effective communication play a critical role in healthcare practices, particularly through front desk interactions. Unlike traditional businesses, medical practices must address patients' emotional and physical needs. Key strategies include demonstrating enthusiasm, empathy, true concern, professionalism, and confidence in answering questions. This article emphasizes the importance of training staff to handle calls with care, ensuring they listen attentively, respond empathetically, and maintain a professional demeanor. By fostering an emotionally supportive environment, practices can enhance patient satisfaction, build trust, and ultimately increase the likelihood of securing appointments and fostering long-term patient relationships.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"89 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141695214","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The value of an idea in the world of investing is often overestimated, as investors are more interested in the team’s ability to turn the idea into a product or service that meets customers’ needs and wants. While an idea is the starting point, it holds no value until it faces market realities, competitors, regulations, and other factors that shape its worth. Investors look for startups with a robust execution plan, a resilient team, scalability, adaptability, early validation, and a compelling pitch. Scientific results also hold value as a starting point for potential therapies or products, but their ultimate worth depends on successful translation. The key lesson for startups and investors alike is to not overestimate the value of raw ideas or scientific results without considering the execution process’s challenges and requirements.
{"title":"How Much Is an Idea Worth?","authors":"Luis Pareras","doi":"10.55834/plj.6323258039","DOIUrl":"https://doi.org/10.55834/plj.6323258039","url":null,"abstract":"The value of an idea in the world of investing is often overestimated, as investors are more interested in the team’s ability to turn the idea into a product or service that meets customers’ needs and wants. While an idea is the starting point, it holds no value until it faces market realities, competitors, regulations, and other factors that shape its worth. Investors look for startups with a robust execution plan, a resilient team, scalability, adaptability, early validation, and a compelling pitch. Scientific results also hold value as a starting point for potential therapies or products, but their ultimate worth depends on successful translation. The key lesson for startups and investors alike is to not overestimate the value of raw ideas or scientific results without considering the execution process’s challenges and requirements.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"5 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141694033","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
While the dream of AI independently diagnosing and treating patients remains distant, a wealth of “operational AI” tools are ready to be harnessed today to streamline daily tasks like literature searches, meeting organization, and chronic disease management, freeing up valuable time for patient care. To pave the way for responsible integration, the author identified seven AI tools ripe for immediate implementation: (1) streamlined patient encounters, (2) automated chronic disease management, (3) personalized medical literature summaries, (4) enhanced clinical decision-making, (5) bedside image interpretation, (6) simplified quality improvement initiatives, and (7) streamlined research projects. Healthcare systems, however, must prepare for this AI influx. Physicians must have a decisive voice in shaping AI’s role in healthcare, while the tech industry must ensure transparency and ethical development.
{"title":"Seven Ways AI Will Impact Clinical Practice by 2025: Predictions of a Front-line Provider","authors":"Seife Yohannes","doi":"10.55834/plj.2992816698","DOIUrl":"https://doi.org/10.55834/plj.2992816698","url":null,"abstract":"While the dream of AI independently diagnosing and treating patients remains distant, a wealth of “operational AI” tools are ready to be harnessed today to streamline daily tasks like literature searches, meeting organization, and chronic disease management, freeing up valuable time for patient care. To pave the way for responsible integration, the author identified seven AI tools ripe for immediate implementation: (1) streamlined patient encounters, (2) automated chronic disease management, (3) personalized medical literature summaries, (4) enhanced clinical decision-making, (5) bedside image interpretation, (6) simplified quality improvement initiatives, and (7) streamlined research projects. Healthcare systems, however, must prepare for this AI influx. Physicians must have a decisive voice in shaping AI’s role in healthcare, while the tech industry must ensure transparency and ethical development.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"189 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141705989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Battalion and brigade flight surgeons represent an often-overlooked yet promising cohort in civilian healthcare leadership. Possessing a skill set cultivated through military service, they offer a deep understanding of population health, adaptability, and resilience. With these attributes, they are well-equipped to spearhead transformative change within civilian healthcare systems, driving innovation, and improving patient-centered outcomes.
{"title":"Transitioning Military Flight Surgeons: Untapped Leadership Potential","authors":"Corey Cronrath","doi":"10.55834/plj.1259705285","DOIUrl":"https://doi.org/10.55834/plj.1259705285","url":null,"abstract":"Battalion and brigade flight surgeons represent an often-overlooked yet promising cohort in civilian healthcare leadership. Possessing a skill set cultivated through military service, they offer a deep understanding of population health, adaptability, and resilience. With these attributes, they are well-equipped to spearhead transformative change within civilian healthcare systems, driving innovation, and improving patient-centered outcomes.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"22 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141715589","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Allegation of negligence is a common occurrence in the daily practice of medicine and surgery and often leads to a lawsuit. A key component of a lawsuit is a deposition: the taking and recording of testimony of a physician under oath before a court reporter in a place away from the courtroom before trial. Physicians should understand the nuances of a deposition and the importance of listening and learning from the attorney defending them against the allegations of negligence. This article educates physicians about the nature, processes, and well-thought-out physician responses in a deposition. Several cases highlight the complexities of being deposed. Well-considered answers to complicated questioning are crucial for physicians defending their actions or omissions.
{"title":"The Deposition: A Physician’s Nightmare","authors":"Timothy Paterick","doi":"10.55834/plj.6999650265","DOIUrl":"https://doi.org/10.55834/plj.6999650265","url":null,"abstract":"Allegation of negligence is a common occurrence in the daily practice of medicine and surgery and often leads to a lawsuit. A key component of a lawsuit is a deposition: the taking and recording of testimony of a physician under oath before a court reporter in a place away from the courtroom before trial. Physicians should understand the nuances of a deposition and the importance of listening and learning from the attorney defending them against the allegations of negligence. This article educates physicians about the nature, processes, and well-thought-out physician responses in a deposition. Several cases highlight the complexities of being deposed. Well-considered answers to complicated questioning are crucial for physicians defending their actions or omissions.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"6 23","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141700429","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Burnout is a psychological syndrome triggered by relentless stress caused by any aspect of one’s social, behavioral, and physical health. Patients with chronic healthcare needs are susceptible to prolonged stress, which can lead to burnout and negative health outcomes. Risk factors of patient burnout include ineffective interventions, overuse of low-value care, and mitigation of patient autonomy.
{"title":"Patient Burnout and Healthcare Delivery","authors":"Anubhav Kaul","doi":"10.55834/plj.6157359333","DOIUrl":"https://doi.org/10.55834/plj.6157359333","url":null,"abstract":"Burnout is a psychological syndrome triggered by relentless stress caused by any aspect of one’s social, behavioral, and physical health. Patients with chronic healthcare needs are susceptible to prolonged stress, which can lead to burnout and negative health outcomes. Risk factors of patient burnout include ineffective interventions, overuse of low-value care, and mitigation of patient autonomy.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"40 s4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141688856","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ransomware attacks on healthcare facilities are expected to continue, and every organization should consider itself a target. Physician leaders should develop contingency plans for how their organizations can best care for patients if essential technologies — electronic medical record software, telephones, email, and others — are out of commission for an extended period of time.
{"title":"Ransomware Attacks Will Keep Coming — What Physician Leaders Should Do","authors":"Lola Butcher","doi":"10.55834/plj.8756126942","DOIUrl":"https://doi.org/10.55834/plj.8756126942","url":null,"abstract":"Ransomware attacks on healthcare facilities are expected to continue, and every organization should consider itself a target. Physician leaders should develop contingency plans for how their organizations can best care for patients if essential technologies — electronic medical record software, telephones, email, and others — are out of commission for an extended period of time.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"4 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141701314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This article challenges the notion that conventional jobs are the most effective or beneficial approach to a career in medicine. The evolution of medical practice has led to organization-based roles, specialization, and adherence to established care standards. There are many ways to deviate from conventional work in medicine and find satisfaction, however, such as in practice settings beyond hospitals or outpatient medical offices and by adopting cutting-edge medical technologies and treatments. The author emphasizes that unconventional careers are an integral part of medicine and offers a perspective that other labels like “alternative” or “nontraditional” do not capture as well.
{"title":"Exploring Unconventional Clinical Careers","authors":"Sylvie Stacy","doi":"10.55834/plj.1272278362","DOIUrl":"https://doi.org/10.55834/plj.1272278362","url":null,"abstract":"This article challenges the notion that conventional jobs are the most effective or beneficial approach to a career in medicine. The evolution of medical practice has led to organization-based roles, specialization, and adherence to established care standards. There are many ways to deviate from conventional work in medicine and find satisfaction, however, such as in practice settings beyond hospitals or outpatient medical offices and by adopting cutting-edge medical technologies and treatments. The author emphasizes that unconventional careers are an integral part of medicine and offers a perspective that other labels like “alternative” or “nontraditional” do not capture as well.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"17 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141701702","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The author, a female cardiothoracic surgeon with an MBA, explains that she became a doctor to heal people, and earned an MBA to heal more people. She shares her experience of collaborating with a fellow MBA student to develop a cardiac diagnostic medical device, which uses a proprietary mathematical algorithm to monitor changes in vascular health. The device has been tested on nearly 700 patients and is currently awaiting FDA clearance. The article highlights the benefits of having an MBA in the medical field, including the ability to build and leverage oneself as a brand, and to address problems differently.
作者是一位拥有工商管理硕士学位的心胸外科女医生，她解释说，她当医生是为了治病救人，而获得工商管理硕士学位则是为了治好更多的人。她分享了自己与一名 MBA 同学合作开发心脏诊断医疗设备的经历，该设备使用专有的数学算法监测血管健康的变化。该设备已在近 700 名患者身上进行了测试，目前正在等待美国食品及药物管理局的批准。这篇文章强调了在医疗领域拥有 MBA 学位的好处，包括有能力将自己打造成一个品牌并加以利用，以及以不同的方式解决问题。
{"title":"Cardiothoracic Surgeon to Entrepreneur","authors":"Kathy Magliato","doi":"10.55834/plj.3089583420","DOIUrl":"https://doi.org/10.55834/plj.3089583420","url":null,"abstract":"The author, a female cardiothoracic surgeon with an MBA, explains that she became a doctor to heal people, and earned an MBA to heal more people. She shares her experience of collaborating with a fellow MBA student to develop a cardiac diagnostic medical device, which uses a proprietary mathematical algorithm to monitor changes in vascular health. The device has been tested on nearly 700 patients and is currently awaiting FDA clearance. The article highlights the benefits of having an MBA in the medical field, including the ability to build and leverage oneself as a brand, and to address problems differently.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"31 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141705447","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inter-professional (multidisciplinary) teams have been part of healthcare for some time now. We work in a complex, dynamic industry that requires constant innovation, collaboration, and adaptation. As recognized leaders, all physicians have a clear opportunity to further influence the quality of care for patients, as well as the education and development of others. However, the times require more adaptability when working with and/or leading inter-professional teams.
{"title":"Impact of Inter-professional Teams on Physician Leadership","authors":"Peter Angood","doi":"10.55834/plj.4375344149","DOIUrl":"https://doi.org/10.55834/plj.4375344149","url":null,"abstract":"Inter-professional (multidisciplinary) teams have been part of healthcare for some time now. We work in a complex, dynamic industry that requires constant innovation, collaboration, and adaptation. As recognized leaders, all physicians have a clear opportunity to further influence the quality of care for patients, as well as the education and development of others. However, the times require more adaptability when working with and/or leading inter-professional teams.\u0000","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"3 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141715344","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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