Provision of Telepsychological Care Via Email during COVID-19 Confinement: An Exploratory Study.

IF 2.9 4区 心理学 Q1 PSYCHOLOGY Spanish Journal of Psychology Pub Date : 2024-05-20 DOI:10.1017/SJP.2024.11
Alejandro Miguel-Álvaro, Francisco J Estupiñá Puig, Cristina Larroy
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Abstract

Within teletherapy, email interventions have been studied scarcely. For this reason, this exploratory study aims to characterize the assistance provided by email in a university telepsychology service and to compare the data with the assistance provided by telephone in the same service and period. For this purpose, the records of 81 users assisted via email during the COVID-19 pandemic lockdown in Spain were analyzed. The data were compared with those of the 338 users assisted by telephone in the same period. Despite its many limitations, results indicate high satisfaction with the email modality. Users express that they prefer a preference for using email when they do not feel safe in other ways. We found a lot of variation between the number of emails exchanged and the days that each case was active. Additionally, differences were found with telephone users in aspects such as age (email users being younger) and in a depression screening (email users scoring more positively). This study concludes on the high potential of this channel for the application of certain techniques (e.g., psychoeducation) or for people with certain characteristics.

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在 COVID-19 禁闭期间通过电子邮件提供远程心理护理:一项探索性研究。
在远程治疗中,对电子邮件干预的研究很少。因此,这项探索性研究旨在描述大学远程心理治疗服务中通过电子邮件提供的帮助,并将这些数据与同一服务和同一时期通过电话提供的帮助进行比较。为此,我们分析了在西班牙 COVID-19 大流行封锁期间通过电子邮件提供帮助的 81 位用户的记录。将这些数据与同期通过电话提供帮助的 338 名用户的数据进行了比较。尽管电子邮件有许多局限性,但结果表明用户对电子邮件方式的满意度很高。用户表示,当他们对其他方式没有安全感时,他们更倾向于使用电子邮件。我们发现,交换电子邮件的数量与每个案例的活跃天数之间存在很大差异。此外,我们还发现电话用户在年龄(电子邮件用户更年轻)和抑郁筛查(电子邮件用户得分更积极)等方面存在差异。这项研究的结论是,在应用某些技术(如心理教育)或针对具有某些特征的人群时,这种渠道具有很大的潜力。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Spanish Journal of Psychology
Spanish Journal of Psychology Arts and Humanities-Language and Linguistics
CiteScore
3.60
自引率
0.00%
发文量
44
期刊介绍: The Spanish Journal of Psychology is published with the aim of promoting the international dissemination of relevant empirical research and theoretical and methodological proposals in the various areas of specialization within psychology. The first Spanish journal with an international scope published entirely in English.
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