Safety net patients' satisfaction with oral health services by provider type and intent to return for more care

IF 1.8 4区 医学 Q2 DENTISTRY, ORAL SURGERY & MEDICINE Journal of public health dentistry Pub Date : 2024-05-25 DOI:10.1111/jphd.12629
Yunhan Zhao PhD, Simona Surdu MD, PhD, Margaret Langelier MSHSA
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Abstract

Objectives

This study examined patients' satisfaction with services provided by different oral health providers, their intent to return for additional care, and associations with patients' demographics and service characteristics.

Methods

Descriptive analyses and multivariable ordinal logistic regressions were conducted using survey data from 898 patients who received care at Apple Tree Dental (ATD) in Minnesota during 2021. The questionnaire included 12 statements on patient satisfaction with the clinician's ability to explain the dental diagnosis and treatment options, to be considerate of the patient's needs and dental anxiety, and to provide technically competent services.

Results

In general, patients reported high satisfaction with dental care and a strong intent to return to ATD for future services. No significant differences in patient satisfaction were observed by provider type. Patients' intent to return was higher among non-White respondents (OR = 1.76; 95% CI = 1.06–2.92) and patients who were more satisfied with their providers' technical competence/treatment (OR = 1.47; 95% CI = 1.37–1.57). The association between intent to return and patient satisfaction with providers' information/communication was stronger for patients treated by dental hygienists. The association between intent to return and patient satisfaction with providers' technical competence/treatment was also stronger for patients who were more satisfied with providers' information/communication and understanding/acceptance, and for those treated by their desired or usual provider.

Conclusions

The study underscores the benefits of introducing dental therapists to the oral healthcare team, showing that this can be achieved without sacrificing either the quality of patient care or patient satisfaction.

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安全网患者对口腔保健服务的满意度(按提供者类型和返回接受更多护理的意向分列)。
研究目的本研究调查了患者对不同口腔医疗服务提供者提供的服务的满意度、他们再次就诊的意向以及与患者人口统计学和服务特征的关联:利用 2021 年期间在明尼苏达州苹果树牙科(ATD)接受治疗的 898 名患者的调查数据进行了描述性分析和多变量序数逻辑回归。调查问卷包括 12 项陈述,内容涉及患者对临床医生解释牙科诊断和治疗方案的能力、考虑患者需求和牙科焦虑的能力以及提供技术合格服务的能力的满意度:总体而言,患者对牙科治疗的满意度很高,并强烈希望今后再次到 ATD 就诊。不同提供者类型的患者满意度没有明显差异。非白人受访者(OR = 1.76; 95% CI = 1.06-2.92)和对提供者的技术能力/治疗更满意的患者(OR = 1.47; 95% CI = 1.37-1.57)的复诊意愿更高。由牙科保健师治疗的患者的复诊意向与患者对医疗服务提供者的信息/沟通满意度之间的关联更强。对提供者的信息/沟通和理解/接受程度更满意的患者,以及由其希望或惯常提供者治疗的患者,其复诊意愿与提供者的技术能力/治疗满意度之间的关联也更强:这项研究强调了在口腔医疗团队中引入牙科治疗师的益处,表明可以在不牺牲患者护理质量或患者满意度的情况下实现这一目标。
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来源期刊
Journal of public health dentistry
Journal of public health dentistry 医学-公共卫生、环境卫生与职业卫生
CiteScore
3.80
自引率
4.30%
发文量
69
审稿时长
6-12 weeks
期刊介绍: The Journal of Public Health Dentistry is devoted to the advancement of public health dentistry through the exploration of related research, practice, and policy developments. Three main types of articles are published: original research articles that provide a significant contribution to knowledge in the breadth of dental public health, including oral epidemiology, dental health services, the behavioral sciences, and the public health practice areas of assessment, policy development, and assurance; methods articles that report the development and testing of new approaches to research design, data collection and analysis, or the delivery of public health services; and review articles that synthesize previous research in the discipline and provide guidance to others conducting research as well as to policy makers, managers, and other dental public health practitioners.
期刊最新文献
Issue Information Associations between disability type and untreated dental decay among community dwelling US adults Evaluating the harmonization potential of oral health-related questionnaires in national longitudinal birth and child cohort surveys Educating long-term care staff on older adult oral health: Maine's oral team-based initiative vital access to education (MOTIVATE) program Integration of dental therapists in safety net practice increases access to oral health care in Minnesota
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