{"title":"When the bridge is not human: Algorithmic interference in forming social relationships through the manipulation of weak ties","authors":"Patricia A. Norberg, Daniel R. Horne","doi":"10.1111/joca.12586","DOIUrl":null,"url":null,"abstract":"<p>In recent years, social media applications have grown in number and in user bases. Recommendation algorithms on these platforms refer social others and related content to users. Using Granovetter's tie strength theory and the literature on relationship formation as conceptual foundations, we argue that these social media algorithms can damage a user's ability to establish diverse relationships and the benefits therein, thereby reducing personal, and, when aggregated, societal advantages. We argue that this occurs because the algorithms take on social actor roles and operate as “weak tie imposters” that serve as bridges to like others and content. This work provides a new conceptualization of the role recommendation algorithms play in social relationships, argues how they impact social relationship development and user privacy, and offers potential solutions to the issues related to algorithmic interference.</p>","PeriodicalId":47976,"journal":{"name":"Journal of Consumer Affairs","volume":"58 2","pages":"606-629"},"PeriodicalIF":2.5000,"publicationDate":"2024-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Consumer Affairs","FirstCategoryId":"96","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1111/joca.12586","RegionNum":3,"RegionCategory":"经济学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
In recent years, social media applications have grown in number and in user bases. Recommendation algorithms on these platforms refer social others and related content to users. Using Granovetter's tie strength theory and the literature on relationship formation as conceptual foundations, we argue that these social media algorithms can damage a user's ability to establish diverse relationships and the benefits therein, thereby reducing personal, and, when aggregated, societal advantages. We argue that this occurs because the algorithms take on social actor roles and operate as “weak tie imposters” that serve as bridges to like others and content. This work provides a new conceptualization of the role recommendation algorithms play in social relationships, argues how they impact social relationship development and user privacy, and offers potential solutions to the issues related to algorithmic interference.
期刊介绍:
The ISI impact score of Journal of Consumer Affairs now places it among the leading business journals and one of the top handful of marketing- related publications. The immediacy index score, showing how swiftly the published studies are cited or applied in other publications, places JCA seventh of those same 77 journals. More importantly, in these difficult economic times, JCA is the leading journal whose focus for over four decades has been on the interests of consumers in the marketplace. With the journal"s origins in the consumer movement and consumer protection concerns, the focus for papers in terms of both research questions and implications must involve the consumer"s interest and topics must be addressed from the consumers point of view.