Trust in Human-Agent Teams: A Multilevel Perspective and Future Research Agenda

IF 3.9 1区心理学 Q2 MANAGEMENT Organizational Psychology Review Pub Date : 2024-05-21 DOI:10.1177/20413866241253278

Jessica L. Wildman, Daniel Nguyen, Amanda L. Thayer, Valerie T. Robbins-Roth, Meredith Carroll, Kendall Carmody, Cherrise Ficke, Mohammed Akib, Arianna Addis

引用次数: 0

Abstract

As technology continues to advance, interest in how humans perceive and interact with autonomous agents has increased, spurring ample research within human-agent teams (HATs). However, the word team is a bit of a misnomer, in that much of this research has examined one human in relation to one agent. We extend the HAT literature by applying a multilevel lens to develop future research questions regarding trust in heterogeneous HATs. First, we assert that trust is an attitude that is multireferent, suggesting research should explore not just humans’ trust in agents, but many other perspectives such as agents’ trust in humans. Second, we assert that trust is multilevel, suggesting research should explore higher-level emergent forms of trust. Third and fourth, we assert trust is dynamic and event-based, suggesting research should explore discontinuous changes in trust in response to events such as agent- and human-enacted trust violation and repair.

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人类-代理团队中的信任：多层次视角与未来研究议程

随着技术的不断进步，人们对人类如何感知自主代理并与之互动的兴趣与日俱增，从而推动了对人类-代理团队（HATs）的大量研究。然而，"团队 "这个词有点名不副实，因为大部分研究都是考察一个人与一个代理之间的关系。我们运用多层次视角，扩展了 HAT 文献的研究范围，提出了有关异构 HAT 信任的未来研究问题。首先，我们认为信任是一种具有多重含义的态度，这表明研究不仅应探讨人类对代理的信任，还应探讨代理对人类的信任等许多其他视角。其次，我们认为信任是多层次的，这表明研究应探索更高层次的新兴信任形式。第三和第四，我们认为信任是动态的，以事件为基础，这表明研究应探索信任因事件而发生的不连续变化，如代理人和人类实施的信任侵犯和修复。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Organizational Psychology Review Multiple-

CiteScore

10.00

自引率

1.60%

发文量

期刊介绍： Organizational Psychology Review is a quarterly, peer-reviewed scholarly journal published by SAGE in partnership with the European Association of Work and Organizational Psychology. Organizational Psychology Review’s unique aim is to publish original conceptual work and meta-analyses in the field of organizational psychology (broadly defined to include applied psychology, industrial psychology, occupational psychology, organizational behavior, personnel psychology, and work psychology).Articles accepted for publication in Organizational Psychology Review will have the potential to have a major impact on research and practice in organizational psychology. They will offer analyses worth citing, worth following up on in primary research, and worth considering as a basis for applied managerial practice. As such, these should be contributions that move beyond straight forward reviews of the existing literature by developing new theory and insights. At the same time, however, they should be well-grounded in the state of the art and the empirical knowledge base, providing a good mix of a firm empirical and theoretical basis and exciting new ideas.