Aspects Regard of Quality and Quality Management in Road Transport

Abstract

The scientific paper presents a concrete research carried out by the author in order to implement theoretical and practical concepts of a technical-managerial nature, in which aspects of quality and quality management in the field of road vehicle transport are presented. In this way those interested can learn about quality and quality management in the knowledge-based economy, described by increased competition with direct implications for the management of the road transport organisation. The following are aspects of quality and quality management in road transport in the context of market demands and the increasing complexity of the services provided. It also deals with issues related to how the activities and services of road transport organisations are certified in terms of quality and reviews the most important ISO standards used in the certification process of the quality of specific services. The principles and functions of knowledge-based quality management in road transport are defined. They are analysed from both an economic and a knowledge perspective. At the end of the paper it is shown how to implement Total Quality Management (TQM) in a road transport organisation and the conclusions in the field are drawn.