User and service provider assessment of technology readiness of library commons in selected universities in Ghana

IF 1.3 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE Library Management Pub Date : 2024-05-29 DOI:10.1108/lm-12-2023-0132
Dinah Koteikor Baidoo, Williams E. Nwagwu
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Abstract

Purpose

This study assessed the technology readiness of library commons in selected universities in Ghana from the perspectives of both clients and service providers.

Design/methodology/approach

A sample survey research design was used to carry out the study, and the study consisted of quantitative and qualitative approaches. The data were collected from 157 of the 430 commons’ users and six library directors/commons librarians, using a questionnaire and an interview schedule respectively. The quantitative data were analysed using descriptive statistics and inferential analysis with SPSS Ver. 22, and structural equation modelling with AMOS Ver. 23.

Findings

The study found significant relationships between the availability of learning resources and users' experience, use and satisfaction with the commons. Additionally, there were significant relationships between the readiness of the commons, users' perceptions and their satisfaction levels. The library/commons managers identified key preparedness issues, including inadequate planning and poor space allocation. Furthermore, the study revealed negative feelings among library/commons managers, such as insecurity, resistance and low confidence.

Practical implications

The academic libraries in Ghana should evaluate their commons following the findings of this study, and use other readiness implementation tools to identify and address the gaps in their implementation of the commons.

Originality/value

This study was based on the opinions of the users and operators of the commons and focused primarily on technology-related factors. However, it is essential to evaluate other readiness factors, such as change and services, and institutional factors, using frameworks such as Hess and Ostrom’s (2005) Institutional Development Framework, to provide complementary results that can guide better implementation of the commons and improve the quality of services.

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用户和服务提供商对加纳部分大学图书馆共用空间技术就绪程度的评估
本研究从客户和服务提供者的角度评估了加纳部分大学图书馆公共图书馆的技术准备情况。 本研究采用了抽样调查研究设计,包括定量和定性研究方法。研究采用问卷调查和访谈的方式,分别从 430 名公共图书馆用户中的 157 人和 6 名图书馆馆长/公共图书馆馆员处收集数据。研究发现,学习资源的可用性与用户对公共图书馆的体验、使用和满意度之间存在显著关系。此外,共用空间的就绪程度、用户的感知和满意度之间也存在重要关系。图书馆/公共图书馆管理人员发现了一些关键的准备问题,包括规划不足和空间分配不当。此外,研究还揭示了图书馆/公共图书馆管理人员的消极情绪,如不安全感、抵触情绪和信心不足。然而,利用赫斯和奥斯特罗姆(2005 年)的《制度发展框架》等框架来评估其他准备就绪因素(如变革和服务)和制度因素也很重要,这样才能提供补充性结果,从而指导更好地实施公域并提高服务质量。
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来源期刊
Library Management
Library Management INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.70
自引率
15.40%
发文量
30
期刊介绍: ■strategic management ■HRM/HRO ■cultural diversity ■information use ■managing change ■quality management ■leadership ■teamwork ■marketing ■outsourcing ■automation ■library finance ■charging ■performance measurement ■data protection and copyright As information services become more complex in nature and more technologically sophisticated, managers need to keep pace with innovations and thinking in the field to offer the most professional service with the resources they have.
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