Interpretive structural modeling of lean six sigma critical success factors in perspective of industry 4.0 for Indian manufacturing industries

Abstract

This paper aims to identify and analyze critical success factors (CSFs) of Lean Six Sigma (LSS) implementation in context to Industry 4.0 (I4.0) in Indian manufacturing industries. Twenty CSFs are identified from literature and expert’s opinion. A survey was conducted through administration of designed questionnaire in Indian manufacturing industries and reliability of the factors was tested calculating Cronbach’s alfa (α) value for all responses. Thereafter, out of twenty CSFs, sixteen were found reliable. Further, these sixteen factors were analyzed employing Interpretive Structural Modeling (ISM) technique and leveled as per developed model. The MICMAC analysis is employed for determining driving and dependence power of CSFs. The developed model provides a platform for the practitioners/researchers to design a framework for successful implementation of LSS in view of current manufacturing paradigm of I4.0. On analyzing the data using ISM technique, the ‘Organizational culture and belief’, ‘Effective top management commitment and attitude’ and ‘Motivated and skilled manpower’ are observed to be the most significant CSFs which drive the path for proper implementation of LSS in Indian manufacturing industries. The developed model will enable the practitioners to draw the effective strategy for proper implementation of LSS in view of Industry 4.0. The results will give an edge to the management to think strategically for improvements in this competitive environment.