{"title":"Delivery riders' safety and delivery efficiency in on-demand food delivery industry: The moderating role of monitoring algorithms","authors":"Degan Yu , Jiayuan Zhang , Gawon Yun","doi":"10.1016/j.rtbm.2024.101143","DOIUrl":null,"url":null,"abstract":"<div><p>The purpose of this study is to investigate the on-demand food delivery (ODFD) riders' safety and delivery efficiency under the influence of individual well-being. Applying the conservation of resources (COR) theory, we develop our direct, mediation, and moderation hypotheses. Structural equation modeling with partial least square analysis is used to test the hypotheses. We find that stress mediates the relationship between well-being and risky driving behaviors as well as delivery efficiency. Regarding the monitoring algorithms, interactional monitoring is found to strengthen the effect of stress on risky driving behaviors and delivery efficiency. On the other hand, observational monitoring is found to reduce the effect of stress on risky driving behaviors. This study offers practical insights into ODFD companies that riders' well-being is influential on their risky driving behaviors and delivery efficiency. ODFD firms can manage observational monitoring to reduce risky driving behaviors but should be concerned about the role of interactional monitoring.</p></div>","PeriodicalId":47453,"journal":{"name":"Research in Transportation Business and Management","volume":null,"pages":null},"PeriodicalIF":4.1000,"publicationDate":"2024-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Research in Transportation Business and Management","FirstCategoryId":"5","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S2210539524000452","RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
The purpose of this study is to investigate the on-demand food delivery (ODFD) riders' safety and delivery efficiency under the influence of individual well-being. Applying the conservation of resources (COR) theory, we develop our direct, mediation, and moderation hypotheses. Structural equation modeling with partial least square analysis is used to test the hypotheses. We find that stress mediates the relationship between well-being and risky driving behaviors as well as delivery efficiency. Regarding the monitoring algorithms, interactional monitoring is found to strengthen the effect of stress on risky driving behaviors and delivery efficiency. On the other hand, observational monitoring is found to reduce the effect of stress on risky driving behaviors. This study offers practical insights into ODFD companies that riders' well-being is influential on their risky driving behaviors and delivery efficiency. ODFD firms can manage observational monitoring to reduce risky driving behaviors but should be concerned about the role of interactional monitoring.
期刊介绍:
Research in Transportation Business & Management (RTBM) will publish research on international aspects of transport management such as business strategy, communication, sustainability, finance, human resource management, law, logistics, marketing, franchising, privatisation and commercialisation. Research in Transportation Business & Management welcomes proposals for themed volumes from scholars in management, in relation to all modes of transport. Issues should be cross-disciplinary for one mode or single-disciplinary for all modes. We are keen to receive proposals that combine and integrate theories and concepts that are taken from or can be traced to origins in different disciplines or lessons learned from different modes and approaches to the topic. By facilitating the development of interdisciplinary or intermodal concepts, theories and ideas, and by synthesizing these for the journal''s audience, we seek to contribute to both scholarly advancement of knowledge and the state of managerial practice. Potential volume themes include: -Sustainability and Transportation Management- Transport Management and the Reduction of Transport''s Carbon Footprint- Marketing Transport/Branding Transportation- Benchmarking, Performance Measurement and Best Practices in Transport Operations- Franchising, Concessions and Alternate Governance Mechanisms for Transport Organisations- Logistics and the Integration of Transportation into Freight Supply Chains- Risk Management (or Asset Management or Transportation Finance or ...): Lessons from Multiple Modes- Engaging the Stakeholder in Transportation Governance- Reliability in the Freight Sector