Large language models present new questions for decision support

IF 20.1 1区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE International Journal of Information Management Pub Date : 2024-06-04 DOI:10.1016/j.ijinfomgt.2024.102811
Abram Handler , Kai R. Larsen , Richard Hackathorn
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Abstract

Large language models (LLMs) have proven capable of assisting with many aspects of organizational decision making, such as helping to collect information from databases and helping to brainstorm possible courses of action ahead of making a choice. We propose that broad adoption of these technologies introduces new questions in the study of decision support systems, which assist people with complex and open-ended choices in business. Where traditional study of decision support has focused on bespoke tools to solve narrow problems in specific domains, LLMs offer a general-purpose decision support technology which can be applied in many contexts. To organize the wealth of new questions which result from this shift, we turn to a classic framework from Herbert Simon, which proposes that decision making requires collecting evidence, considering alternatives, and finally making a choice. Working from Simon’s framework, we describe how LLMs introduce new questions at each stage of this decision-making process. We then group new questions into three overarching themes for future research, centered on how LLMs will change individual decision making, how LLMs will change organizational decision making, and how to design new decision support technologies which make use of the new capabilities of LLMs.

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大型语言模型为决策支持提出了新问题
大型语言模型(LLMs)已被证明能够在组织决策的许多方面提供帮助,例如帮助从数据库中收集信息,帮助在做出选择之前对可能的行动方案进行头脑风暴。我们认为,这些技术的广泛应用为决策支持系统的研究提出了新的问题,因为决策支持系统可以帮助人们在商业活动中做出复杂、开放式的选择。传统的决策支持研究主要集中在定制工具上,以解决特定领域的狭隘问题,而 LLM 则提供了一种通用的决策支持技术,可应用于多种情况。赫伯特-西蒙(Herbert Simon)提出了决策制定需要收集证据、考虑替代方案并最终做出选择的经典框架。根据西蒙的框架,我们描述了法律硕士如何在决策过程的每个阶段提出新问题。然后,我们将新问题归纳为未来研究的三大主题,分别是:生命周期管理将如何改变个人决策;生命周期管理将如何改变组织决策;以及如何利用生命周期管理的新功能设计新的决策支持技术。
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来源期刊
International Journal of Information Management
International Journal of Information Management INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
53.10
自引率
6.20%
发文量
111
审稿时长
24 days
期刊介绍: The International Journal of Information Management (IJIM) is a distinguished, international, and peer-reviewed journal dedicated to providing its readers with top-notch analysis and discussions within the evolving field of information management. Key features of the journal include: Comprehensive Coverage: IJIM keeps readers informed with major papers, reports, and reviews. Topical Relevance: The journal remains current and relevant through Viewpoint articles and regular features like Research Notes, Case Studies, and a Reviews section, ensuring readers are updated on contemporary issues. Focus on Quality: IJIM prioritizes high-quality papers that address contemporary issues in information management.
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