From disruption to normalcy: Co-production public service and destination competitiveness

IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Tourism Management Pub Date : 2024-06-14 DOI:10.1016/j.tourman.2024.104973
Yang Zhang , Xiaoxiao Fu , Ye Zhang , Tao Huang
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Abstract

Drawing upon the interdisciplinary integration of co-production approaches of public service rooted in the public administration science, this study presents a retrospective analysis of the impact of public service and identifies key co-producers of tourism destination competitiveness (TDC) during uncertain periods. Utilizing the mixed qualitative and quantitative analysis of the policies implemented in Macao from 2020 to 2023 and the data from 1109 questionnaire surveys involving stakeholders, this study identifies 22 dimensions of the four types of co-production public services. This establishes the internal casual effects between the co-production public service and the TDC, which are achieved through diverse combination of co-production public service dimensions and specific co-producers, considering both their asymmetric and symmetric aspects. Our findings offer new insights into the tourism literature on TDC, exploring the conditions facilitated by co-production public service and providing valuable guidance for destination governments in developing public services to enhance TDC.

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从混乱到正常:共同生产公共服务和目的地竞争力
本研究以公共行政学为基础,对公共服务的共同生产方式进行跨学科整合,对公共服务的影响进行回顾性分析,并识别不确定时期旅游目的地竞争力(TDC)的关键共同生产者。通过对澳门 2020 年至 2023 年实施的政策进行定性和定量混合分析,并利用 1109 份涉及利益相关者的问卷调查数据,本研究确定了四类共同生产公共服务的 22 个维度。这就确立了共同生产公共服务与贸发局之间的内部偶然效应,这种效应是通过共同生产公共服务维度与特定共同生产者的不同组合来实现的,同时考虑到了它们的非对称和对称方面。我们的研究结果为有关 "旅游目的地开发 "的旅游文献提供了新的视角,探讨了共同生产公共服务的促进条件,为目的地政府开发公共服务以提高 "旅游目的地开发 "提供了有价值的指导。
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来源期刊
Tourism Management
Tourism Management Multiple-
CiteScore
24.10
自引率
7.90%
发文量
190
审稿时长
45 days
期刊介绍: Tourism Management, the preeminent scholarly journal, concentrates on the comprehensive management aspects, encompassing planning and policy, within the realm of travel and tourism. Adopting an interdisciplinary perspective, the journal delves into international, national, and regional tourism, addressing various management challenges. Its content mirrors this integrative approach, featuring primary research articles, progress in tourism research, case studies, research notes, discussions on current issues, and book reviews. Emphasizing scholarly rigor, all published papers are expected to contribute to theoretical and/or methodological advancements while offering specific insights relevant to tourism management and policy.
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