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Does an industry-promoted tourist tax per night affect hotel performance? Quasi-experimental evidence from Manchester
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-02-01 DOI: 10.1016/j.tourman.2025.105137
Oriol Anguera-Torrell, Juan Pedro Aznar-Alarcón, David Boto-García
There is an ongoing debate about whether introducing a tourist tax deters tourism demand. Moreover, it remains unclear whether accommodation establishments adjust prices following the implementation of a tourist tax and, if so, how this policy impacts their revenues. This study examines the causal impact of introducing an industry-promoted tourist tax per room and night, aimed at boosting the tourism economy at the destination, on hotels' key performance indicators (average daily rates, nights sold, occupancy rate, revenue and revenue per available room). The analysis focuses on Manchester, the first city in the UK to levy such a tax on hotel stays since April 2023. We employ the Synthetic Control Method considering other cities in the UK as control units to estimate the causal impact of the policy. Our analysis shows the tax had no significant effect on hotel performance, raising relevant implications for policymakers and hotel managers.
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引用次数: 0
Authenticity of virtual tourism in open-world video games: A case study on the Legend of Zelda - Breath of the Wild
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-01-31 DOI: 10.1016/j.tourman.2025.105136
Xuan Zhu, Wenxiang Wang, Chunlei Wang
This study pioneers the investigation of authentic experiences in virtual tourism through the framework of open-world video games, specifically examining "The Legend of Zelda: Breath of the Wild." Utilizing typological authenticity theory and qualitative methods, this research, guided by grounded theory, identifies and delineates four distinct categories of virtual tourism authenticity: post-postmodern, postmodern, constructive, and existential. It further elucidates the processes and elements that shape these categories.
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引用次数: 0
Refining treatment toward customer: How leader affiliative humor polishes hotel employee customer-oriented prosocial behavior
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-01-29 DOI: 10.1016/j.tourman.2025.105141
Fu Yang, Yilan Liu
To succeed in growing and scaling hospitality organizations, leaders have been portrayed as necessary for full development of hotel employees’ exceptional service. Grounded in emotions as social information theory, our research uncovers how and when daily leader affiliative humor serves the function of spurring hotel employee daily customer-oriented prosocial behavior. Across two time-lagged experience sampling methodology studies, the results from multilevel path analysis indicated that daily leader affiliative humor leads to decreased daily hotel employee inauthenticity, thereby improving daily hotel employee customer-oriented prosocial behavior. We further found that the benefits of leader affiliative humor are amplified when hotel employee perspective taking is higher as opposed to lower. Altogether, our study paves the way for promising future endeavors of promoting hotel employee customer-oriented prosocial behavior, and yields practical insights that assist hospitality organizations in delivering more satisfying customer service.
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引用次数: 0
Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-01-27 DOI: 10.1016/j.tourman.2025.105149
Xin Liu, Lu Zhang, Zhibin Lin, Xinhua Guan
Recent research has begun to investigate employee-robot interactions, but the impact of employee-robot engagement in the workplace still requires further exploration. This research adopted a perspective of psychological empowerment to uncover the mechanisms and boundary conditions between employee-robot engagement and workplace depersonalization. A mixed-method research design with three studies was employed. Study 1 involved a qualitative research approach and developed a theoretical model of employee-robot engagement under robot-related psychological empowerment, which includes meaning, competence, self-determination, and impact. Study 2 consisted of an online experiment, and the results revealed that employee-robot engagement can significantly reduce the presence of depersonalization. Study 3 employed a questionnaire survey and demonstrated that employee-robot engagement, through robot-related psychological empowerment, reduced depersonalization, with developmental HR practices playing a moderating role. Our research expands human-robot interaction theories, and offers practical guidance for the adoption of service robots in tourism and hospitality organizations.
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引用次数: 0
What theory is and is not? The need for theorizing in tourism research
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-01-24 DOI: 10.1016/j.tourman.2025.105150
Robin Nunkoo, John Armbrecht
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引用次数: 0
Wokeness in tourism management: Perceptions, attributes, and consequences
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-01-21 DOI: 10.1016/j.tourman.2025.105131
Amandeep Dhir, N. Meenakshi, Juan Luis Nicolau, Puneet Kaur
Recent media articles highlight the rise of wokeness measures in the tourism and hospitality industry. Although the wokeness perspectives of the organization and travelers have been examined in this industry, employee voice has largely been ignored. This study aims to examine the different perceptions, attributes, and consequences of wokeness in the tourism and hospitality industry from the perspective of employees. A longitudinal qualitative research approach was adopted in which data collection was done through three studies conducted over more than two years using the open-ended essay method. Critical race theory (CRT) was used to explain the data. Wokeness is perceived to be a processual phenomenon in which different sources of wokeness and extents of authenticity are present. The consequences of implementing wokeness measures in tourism and hospitality organizations suggest that wokeness can have advantages as well as disadvantages. The study furthers the understanding of wokeness in the tourism and hospitality industry by clearly elucidating the voice of the insiders in an organization – its employees. Wokeness is perceived to be a multi-dimensional phenomenon emanating from internal and external sources, which could be authentic or inauthentic and can have advantages and disadvantages. Management can utilize the insights to consider woke initiatives and practices to improve employee and customer experience.
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引用次数: 0
Why restaurants survive? A perspective of word-of-mouth dispersion 为什么餐馆能生存?口碑传播的视角
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-01-17 DOI: 10.1016/j.tourman.2025.105132
Xi Zhang, Xiaoxia Zhang, Sai Liang, Yang Yang, Rob Law
Survival represents a fundamental aspect of business development, particularly for small-sized businesses. This study introduces a comprehensive framework for examining the determinants of restaurant survival from the perspective of word-of-mouth dispersion. Utilizing data collected from Yelp, we analyzed a sample of 9606 randomly selected restaurants across 309 cities in the United States from January 2018 to February 2022. Our findings revealed that topic dispersion exhibits a negative relationship with restaurant survival, albeit with a diminishing marginal effect. Conversely, sentiment dispersion demonstrates a positive but decreasing marginal relationship with restaurant survival. We also observed negative moderating effects of review length on the aforementioned relationships. The findings enhance our theoretical comprehension of the survival among small-sized businesses and offer practical recommendations for both restaurant owners and platform managers.
生存是企业发展的一个基本方面,对于小型企业来说尤其如此。本研究引入了一个综合框架,从口碑分散的角度研究餐厅生存的决定因素。利用从 Yelp 收集到的数据,我们分析了 2018 年 1 月至 2022 年 2 月期间在美国 309 个城市中随机抽取的 9606 家餐厅样本。我们的研究结果表明,话题离散度与餐厅存活率呈负相关,尽管边际效应递减。相反,情感离散度与餐厅存活率呈正相关,但边际效应递减。我们还观察到评论长度对上述关系的负调节作用。这些发现增强了我们对小型企业生存状况的理论理解,并为餐馆老板和平台管理者提供了实用建议。
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引用次数: 0
Knowledge transfer and knowledge management in tourism organisations: A widening and deepening research agenda 旅游组织的知识转移和知识管理:一个扩大和深化的研究议程
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-01-15 DOI: 10.1016/j.tourman.2024.105121
Gareth Shaw, Allan M. Williams
There have been substantial developments in research on knowledge management in the tourism economy in recent years. This is illustrated by the broadening of research away from an initial focus on hotels to a range of organizational forms as well as emergent issues such as climate change and online platforms. However, the research has mostly been fragmented, examining particular knowledge processes rather than overall knowledge management. Absorptive capacity models (ACAP) provide one means to address this research gap and their application and adaptation in tourism research is assessed. Particular attention is paid to the relationship between knowledge and uncertainty because how the latter is engaged with, determines how knowledge is managed and applied. Five potential foci for future research on ACAP are identified namely: uncertainty and crises, micro-foundations and nature of knowledge, intra-organizational knowledge theories, inter-organizational processes, and methodological issues.
近年来,旅游经济中的知识管理研究取得了长足的发展。研究的范围从最初的酒店扩展到一系列组织形式,以及气候变化和在线平台等紧急问题,说明了这一点。然而,研究大多是碎片化的,研究特定的知识过程,而不是整体的知识管理。吸收能力模型(ACAP)为解决这一研究缺口提供了一种手段,并对其在旅游研究中的应用和适应性进行了评价。特别关注知识和不确定性之间的关系,因为后者如何参与,决定了如何管理和应用知识。确定了未来ACAP研究的五个潜在焦点:不确定性和危机、知识的微观基础和性质、组织内知识理论、组织间过程和方法问题。
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引用次数: 0
The collision of tradition and fashion: How anthropomorphizing museum exhibits influences cultural inheritance 传统与时尚的碰撞:拟人化博物馆展品如何影响文化传承
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-01-13 DOI: 10.1016/j.tourman.2025.105133
Shasha Cai, Derong Lin, Honggen Xiao
This study examined how museum exhibit anthropomorphism (MEA) influences cultural inheritance from the perspective of visitor cultural learning. Study 1 utilized a TF-IDF improved LDA topic model to identify the psychological processes and learning outcomes associated with MEA and developed a conceptual model. Study 2 validated this model through a scenario-based experiment (N = 302). Findings revealed that MEA fosters cultural inheritance by generating three positive learning outcomes: disseminating historical knowledge, improving value cognition, and awakening heritage responsibility. Perceived playfulness and sense of presence were found to be significant mediators between MEA and visitors’ cultural learning outcomes, while processing fluency was not. The research contributes to knowledge on novel outcomes of anthropomorphism from communal-educational perspectives. Practical implications for museums are also discussed.
本研究从游客文化学习的角度探讨博物馆展品拟人化对文化传承的影响。研究1利用TF-IDF改进的LDA主题模型来识别与MEA相关的心理过程和学习结果,并建立了一个概念模型。研究2通过基于场景的实验(N = 302)验证了该模型。研究发现,MEA通过传播历史知识、提高价值认知和唤醒遗产责任三个方面的积极学习成果来促进文化传承。感知的游戏性和存在感是MEA与游客文化学习结果之间的显著中介,而加工流畅性则不是。该研究有助于从社区教育的角度了解拟人化的新成果。本文还讨论了对博物馆的实际意义。
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引用次数: 0
Balancing consistency and incongruence: Influences on consumer booking intentions in the sharing economy 平衡一致性与不一致性:共享经济中消费者预订意向的影响
IF 12.7 1区 管理学 Q1 ENVIRONMENTAL STUDIES Pub Date : 2025-01-13 DOI: 10.1016/j.tourman.2025.105134
Leyi Zhang, Yongpeng Ma, Rosli Mahmood, Xi Pan
On peer-to-peer accommodation platforms like Airbnb, users rely heavily on both hosts' property descriptions and guest reviews to make booking decisions, yet it remains unclear how these two information sources interact to influence booking intentions. This research aims to fill this gap by examining how the alignment and variations between these two types of content influence booking intentions. Analysis of large-scale real-world data from Airbnb revealed that booking intentions increase when (1) hosts’ descriptions share more common themes with guest reviews, (2) these shared themes carry similar sentiment between hosts and guests, and (3) interestingly, some variations in how hosts and guests emphasise different themes can actually boost booking intentions, particularly for higher-priced properties. These findings help hosts craft more effective property descriptions and guide platforms in developing content strategies that better connect host offerings with guest expectations.
在Airbnb这样的点对点住宿平台上,用户在做出预订决定时严重依赖房东的房产描述和客人的评论,但目前尚不清楚这两个信息来源如何相互作用,从而影响预订意愿。本研究旨在通过研究这两种类型的内容之间的一致性和差异如何影响预订意图来填补这一空白。Airbnb对大规模真实世界数据的分析显示,当(1)房东的描述与客人评论有更多共同主题时,预订意愿会增加;(2)这些共同主题在房东和客人之间传递着相似的情感;(3)有趣的是,房东和客人强调不同主题的方式的一些变化实际上可以提高预订意愿,特别是对于价格较高的酒店。这些发现有助于房东制作更有效的酒店描述,并指导平台制定内容策略,更好地将房东的产品与客人的期望联系起来。
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Tourism Management
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