Pub Date : 2024-11-23DOI: 10.1016/j.tourman.2024.105093
Janelle Chan
This study utilized image-based experimental methods to explore the intersection of sustainability, gastronomy tourism, and Artificial Intelligence (AI), with a focus on promoting ‘climate-conscious food’. This term refers to the food produced through eco-friendly practices. Despite the benefits of climate-conscious food for individuals, the environment, and local tourism, its adoption remains limited. Conceptualized on visual information processing, this research comprises two studies employing bottom-up and top-down processing. It confirms that the type of content in AI-generated images, specifically “Food Presentation” versus “Preparation Process,” significantly influences consumers' perceptions of food quality and their purchasing intentions. This effect is moderated by consumers' knowledge of climate-conscious food and their level of environmental concern. By providing empirical evidence analyzed through multivariate statistical techniques, this study offers valuable practical and theoretical insights into how AI can promote climate-conscious food, thereby advancing sustainable gastronomy tourism.
{"title":"AI-generated imagery in sustainable gastronomy tourism: A study from bottom-up to top-down processing","authors":"Janelle Chan","doi":"10.1016/j.tourman.2024.105093","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.105093","url":null,"abstract":"This study utilized image-based experimental methods to explore the intersection of sustainability, gastronomy tourism, and Artificial Intelligence (AI), with a focus on promoting ‘climate-conscious food’. This term refers to the food produced through eco-friendly practices. Despite the benefits of climate-conscious food for individuals, the environment, and local tourism, its adoption remains limited. Conceptualized on visual information processing, this research comprises two studies employing bottom-up and top-down processing. It confirms that the type of content in AI-generated images, specifically “Food Presentation” versus “Preparation Process,” significantly influences consumers' perceptions of food quality and their purchasing intentions. This effect is moderated by consumers' knowledge of climate-conscious food and their level of environmental concern. By providing empirical evidence analyzed through multivariate statistical techniques, this study offers valuable practical and theoretical insights into how AI can promote climate-conscious food, thereby advancing sustainable gastronomy tourism.","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"255 1","pages":""},"PeriodicalIF":12.7,"publicationDate":"2024-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691111","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-19DOI: 10.1016/j.tourman.2024.105087
Xinyue Ni, Dan Wang, Jiarui Chang, Hui Li
Digital nudging, a behavioral intervention blending the philosophy of nudging from behavioral economics with user interface design principles in information systems, demonstrates the potential to promote sustainability. However, its application in the tourism industry is still in its infancy. This article explores the humanistic aspect of interface design and conceptualizes the user interface in tourism as a “dynamic event-space” comprising three interactive layers: the information layer, participation layer, and immersion layer. Moreover, the study evaluates the current digital nudge design and proposes six promising design elements for future applications. The research expands digital nudging strategies for tourism researchers and practitioners, advocating intelligent, collaborative, and situational design patterns to foster sustainable tourist behaviors in the era of new media.
{"title":"Digital nudging for sustainable tourist behavior in new media","authors":"Xinyue Ni, Dan Wang, Jiarui Chang, Hui Li","doi":"10.1016/j.tourman.2024.105087","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.105087","url":null,"abstract":"Digital nudging, a behavioral intervention blending the philosophy of nudging from behavioral economics with user interface design principles in information systems, demonstrates the potential to promote sustainability. However, its application in the tourism industry is still in its infancy. This article explores the humanistic aspect of interface design and conceptualizes the user interface in tourism as a “dynamic event-space” comprising three interactive layers: the information layer, participation layer, and immersion layer. Moreover, the study evaluates the current digital nudge design and proposes six promising design elements for future applications. The research expands digital nudging strategies for tourism researchers and practitioners, advocating intelligent, collaborative, and situational design patterns to foster sustainable tourist behaviors in the era of new media.","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"12 1","pages":""},"PeriodicalIF":12.7,"publicationDate":"2024-11-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-18DOI: 10.1016/j.tourman.2024.105089
Lujun Su, Mengyuan Li, Jun Wen, Xuehuan He
{"title":"Fresh perspectives in our understanding of induced awe in tourism contexts: A response to Ralf Buckley and colleagues","authors":"Lujun Su, Mengyuan Li, Jun Wen, Xuehuan He","doi":"10.1016/j.tourman.2024.105089","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.105089","url":null,"abstract":"","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"81 1","pages":""},"PeriodicalIF":12.7,"publicationDate":"2024-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691151","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-18DOI: 10.1016/j.tourman.2024.105090
Samuel N. Kirshner, Kevin Kuan, Micah Wang
Drawing on Construal Level Theory, we propose that consumer search stage (i.e., screening or selecting), not psychological distance, interacts with review features to influence review helpfulness. Through an online experiment, we test the interaction effects between textual concreteness, review valence and consumer search on review helpfulness at close and far temporal distances. Our findings support a congruency effect between consumer search stage and textual concreteness, showing that positive, abstract reviews are more helpful in the screening stage, while negative, concrete reviews are more helpful in the selection stage. Conversely, temporal distance had a negligible effect. Our results suggest that consumer search stages may confound previous findings on psychological distance and review helpfulness and have practical implications regarding review relevance for consumers.
{"title":"Construal level theory and online reviews: A search stage perspective","authors":"Samuel N. Kirshner, Kevin Kuan, Micah Wang","doi":"10.1016/j.tourman.2024.105090","DOIUrl":"https://doi.org/10.1016/j.tourman.2024.105090","url":null,"abstract":"Drawing on Construal Level Theory, we propose that consumer search stage (i.e., screening or selecting), not psychological distance, interacts with review features to influence review helpfulness. Through an online experiment, we test the interaction effects between textual concreteness, review valence and consumer search on review helpfulness at close and far temporal distances. Our findings support a congruency effect between consumer search stage and textual concreteness, showing that positive, abstract reviews are more helpful in the screening stage, while negative, concrete reviews are more helpful in the selection stage. Conversely, temporal distance had a negligible effect. Our results suggest that consumer search stages may confound previous findings on psychological distance and review helpfulness and have practical implications regarding review relevance for consumers.","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"18 1","pages":""},"PeriodicalIF":12.7,"publicationDate":"2024-11-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142691113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-16DOI: 10.1016/j.tourman.2024.105081
Yuan Wang , Yu Fu , Xiang (Robert) Li
House rules are essential for P2P accommodation hosts to regulate guest behavior and manage their properties; however, they can also represent a double-edged sword for guests. This research proposes to examine the joint effects of house rules from the perspective of human territoriality, and highlights two psychological mechanisms—uncertainty reduction and psychological reactance—that underline the nonlinear relationship between the number of house rules and rental performance. A sample of 12,108 Airbnb listings was processed using semi-supervised machine learning techniques as well as ordinary least squares and Bayesian estimations. Findings revealed an inverted U-shaped relationship: the number of house rules initially had a positive impact on rental performance, but this effect turned negative beyond a certain threshold. This relationship was mitigated by customer review volume. Conditions for the existence of an inverted U-shaped relationship were formally tested via Bayesian posterior distributions. Experimental evidence provided further support for the proposed mechanisms.
房屋规则对于 P2P 住宿房东规范客人行为和管理其房产至关重要；然而，对于客人来说，这些规则也可能是一把双刃剑。本研究拟从人类地域性的角度研究房屋规则的联合效应，并强调两种心理机制--不确定性降低和心理反应--强调了房屋规则数量与租赁业绩之间的非线性关系。我们使用半监督机器学习技术以及普通最小二乘法和贝叶斯估计法处理了 12108 份 Airbnb 房源样本。研究结果显示了一种倒 U 型关系：房屋规则的数量最初对租赁业绩有积极影响，但超过一定阈值后，这种影响就变成了消极影响。客户评论量缓解了这种关系。通过贝叶斯后验分布对倒 U 型关系存在的条件进行了正式检验。实验证据为所提出的机制提供了进一步支持。
{"title":"Guided yet constrained: The inverted U-shaped effect of house rules on P2P accommodation rental performance","authors":"Yuan Wang , Yu Fu , Xiang (Robert) Li","doi":"10.1016/j.tourman.2024.105081","DOIUrl":"10.1016/j.tourman.2024.105081","url":null,"abstract":"<div><div>House rules are essential for P2P accommodation hosts to regulate guest behavior and manage their properties; however, they can also represent a double-edged sword for guests. This research proposes to examine the joint effects of house rules from the perspective of human territoriality, and highlights two psychological mechanisms—uncertainty reduction and psychological reactance—that underline the nonlinear relationship between the number of house rules and rental performance. A sample of 12,108 Airbnb listings was processed using semi-supervised machine learning techniques as well as ordinary least squares and Bayesian estimations. Findings revealed an inverted U-shaped relationship: the number of house rules initially had a positive impact on rental performance, but this effect turned negative beyond a certain threshold. This relationship was mitigated by customer review volume. Conditions for the existence of an inverted U-shaped relationship were formally tested via Bayesian posterior distributions. Experimental evidence provided further support for the proposed mechanisms.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105081"},"PeriodicalIF":10.9,"publicationDate":"2024-11-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142663165","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-14DOI: 10.1016/j.tourman.2024.105086
Linlin Su , Xusen Cheng , Alex Zarifis
Ride-hailing platforms such as Didi, Uber, and Lyft have changed the travel industry. Promoting the passengers' trust in platform and customer citizenship behaviour (CCB) is both challenging and important. This study employed a mixed-methods design, consisting of 21 interviews and 351 online surveys, to develop and examine the trust-CCB model in the ride-hailing context. Our findings reveal that platforms can foster passengers' trust by sending service-related signals (i.e., service quality and structure assurance) and a firm-related signal (i.e., platform reputation). Customer-company identification (CCI) mediates the relationship between passengers' trust and CCB, where passengers engage in CCB by providing recommendations, exhibiting forgiving behaviour, providing feedback, and participating in research in ride-hailing. Additionally, firm-related signals, including platform size and reputation, enhance the positive relationship between trust and CCI. These findings contribute to the body of knowledge on trust, CCB, and signaling theory, providing potential practical implications for ride-hailing platforms.
{"title":"Passengers as defenders: Unveiling the role of customer-company identification in the trust-customer citizenship behaviour relationship within ride-hailing context","authors":"Linlin Su , Xusen Cheng , Alex Zarifis","doi":"10.1016/j.tourman.2024.105086","DOIUrl":"10.1016/j.tourman.2024.105086","url":null,"abstract":"<div><div>Ride-hailing platforms such as Didi, Uber, and Lyft have changed the travel industry. Promoting the passengers' trust in platform and customer citizenship behaviour (CCB) is both challenging and important. This study employed a mixed-methods design, consisting of 21 interviews and 351 online surveys, to develop and examine the trust-CCB model in the ride-hailing context. Our findings reveal that platforms can foster passengers' trust by sending service-related signals (i.e., service quality and structure assurance) and a firm-related signal (i.e., platform reputation). Customer-company identification (CCI) mediates the relationship between passengers' trust and CCB, where passengers engage in CCB by providing recommendations, exhibiting forgiving behaviour, providing feedback, and participating in research in ride-hailing. Additionally, firm-related signals, including platform size and reputation, enhance the positive relationship between trust and CCI. These findings contribute to the body of knowledge on trust, CCB, and signaling theory, providing potential practical implications for ride-hailing platforms.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105086"},"PeriodicalIF":10.9,"publicationDate":"2024-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643154","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-12DOI: 10.1016/j.tourman.2024.105079
Jin Zhang , Zhuoyan Shao , Kui Wang
Although virtual influencer marketing is emerging in tourism, few studies have demonstrated the influence of using virtual influencers on brand personality and how to enhance their endorsement efficacy. Across five experimental studies (n = 1,914), findings show that virtual influencers are judged to be less sincere but more exciting than their human counterparts. Such perceptions transfer to the tourism brands, making consumers view a brand endorsed by a virtual influencer as less sincere but more exciting than one endorsed by a human influencer. However, the disparity in sincere perception can be attenuated when virtual influencers are depicted as having empathy. In addition, aligning a virtual (vs. a human) influencer to brands that have an exciting (vs. sincere) personality enhanced endorsement effectiveness. The study extends downstream understanding of influencer endorsement on tourism brands and sheds light on how they can leverage virtual influencers to build favorable brand associations.
{"title":"Does your company have the right influencer? Influencer type and tourism brand personality","authors":"Jin Zhang , Zhuoyan Shao , Kui Wang","doi":"10.1016/j.tourman.2024.105079","DOIUrl":"10.1016/j.tourman.2024.105079","url":null,"abstract":"<div><div>Although virtual influencer marketing is emerging in tourism, few studies have demonstrated the influence of using virtual influencers on brand personality and how to enhance their endorsement efficacy. Across five experimental studies (<em>n = 1,914</em>), findings show that virtual influencers are judged to be less sincere but more exciting than their human counterparts. Such perceptions transfer to the tourism brands, making consumers view a brand endorsed by a virtual influencer as less sincere but more exciting than one endorsed by a human influencer. However, the disparity in sincere perception can be attenuated when virtual influencers are depicted as having empathy. In addition, aligning a virtual (vs. a human) influencer to brands that have an exciting (vs. sincere) personality enhanced endorsement effectiveness. The study extends downstream understanding of influencer endorsement on tourism brands and sheds light on how they can leverage virtual influencers to build favorable brand associations.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105079"},"PeriodicalIF":10.9,"publicationDate":"2024-11-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643160","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-07DOI: 10.1016/j.tourman.2024.105082
Fangli Hu , Jun Wen , Danni Zheng , Yangyang Jiang , Haifeng Hou , Wei Wang
Although perceived constraints represent a well-documented concept, little research has specifically addressed vulnerable populations with chronic diseases. This study is among the first in tourism to explore perceived constraints for tourists with chronic diseases. It uses dementia as an example and draws on qualitative and quantitative data. We developed and validated a five-factor, 38-item scale to assess perceived constraints to outbound tourism for people with mild dementia. Factors include perceived incapability and uncertainties; dementia-friendly service access challenges; emotional fulfillment and adjustment challenges; medication management challenges; and travel procedures and financial challenges. Further investigation demonstrated that perceived constraints significantly contribute to this demographic's learned helplessness and negatively affect their future travel intentions. We have thus expanded accessible tourism beyond creating enjoyable experiences to fostering positive travel. Findings can inform experience design and encourage exploration of the travel behaviors of chronically ill individuals.
{"title":"Rethinking perceived constraints for people with chronic diseases: Developing and validating a scale for tourists with mild dementia","authors":"Fangli Hu , Jun Wen , Danni Zheng , Yangyang Jiang , Haifeng Hou , Wei Wang","doi":"10.1016/j.tourman.2024.105082","DOIUrl":"10.1016/j.tourman.2024.105082","url":null,"abstract":"<div><div>Although perceived constraints represent a well-documented concept, little research has specifically addressed vulnerable populations with chronic diseases. This study is among the first in tourism to explore perceived constraints for tourists with chronic diseases. It uses dementia as an example and draws on qualitative and quantitative data. We developed and validated a five-factor, 38-item scale to assess perceived constraints to outbound tourism for people with mild dementia. Factors include <em>perceived incapability and uncertainties</em>; <em>dementia-friendly service access challenges; emotional fulfillment and adjustment challenges</em>; <em>medication management challenges</em>; and <em>travel procedures and financial challenges</em>. Further investigation demonstrated that perceived constraints significantly contribute to this demographic's learned helplessness and negatively affect their future travel intentions. We have thus expanded accessible tourism beyond creating enjoyable experiences to fostering positive travel. Findings can inform experience design and encourage exploration of the travel behaviors of chronically ill individuals.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105082"},"PeriodicalIF":10.9,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643155","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-11-07DOI: 10.1016/j.tourman.2024.105083
Yangyang Jiang , Cenhua Lyu , M.S. Balaji
The global rise in mental disorders presents new challenges for tourism, an industry inadequately prepared to accommodate tourists with such conditions. Despite increasing scholarly interest in recent years, the study of tourists with mental disorders remains fragmented and underdeveloped. This work critically reviews 38 academic papers on this focal subject, published from 2004 to 2024, employing systematic narrative analysis. It identifies ten themes that map out the existing research across three stakeholder groups: tourists and caregivers, tourism providers, and governments and third parties. The literature synthesis offers an insightful and comprehensive overview of the current state of scientific knowledge in the field. Subsequently, an Inclusive Tourism Management Model is established, integrating the roles and responsibilities of various stakeholders, delineating challenges, and recommending strategies to ensure accessible and enriching tourism experiences for these tourists. Upon unveiling research gaps, this work proposes 13 research questions to guide theoretical, practical, and methodological advancements.
{"title":"Progress in research on tourists with mental disorders: A critical review and the way forward","authors":"Yangyang Jiang , Cenhua Lyu , M.S. Balaji","doi":"10.1016/j.tourman.2024.105083","DOIUrl":"10.1016/j.tourman.2024.105083","url":null,"abstract":"<div><div>The global rise in mental disorders presents new challenges for tourism, an industry inadequately prepared to accommodate tourists with such conditions. Despite increasing scholarly interest in recent years, the study of tourists with mental disorders remains fragmented and underdeveloped. This work critically reviews 38 academic papers on this focal subject, published from 2004 to 2024, employing systematic narrative analysis. It identifies ten themes that map out the existing research across three stakeholder groups: tourists and caregivers, tourism providers, and governments and third parties. The literature synthesis offers an insightful and comprehensive overview of the current state of scientific knowledge in the field. Subsequently, an Inclusive Tourism Management Model is established, integrating the roles and responsibilities of various stakeholders, delineating challenges, and recommending strategies to ensure accessible and enriching tourism experiences for these tourists. Upon unveiling research gaps, this work proposes 13 research questions to guide theoretical, practical, and methodological advancements.</div></div>","PeriodicalId":48469,"journal":{"name":"Tourism Management","volume":"107 ","pages":"Article 105083"},"PeriodicalIF":10.9,"publicationDate":"2024-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142643158","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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