Knowledge management of MNCs in the post-COVID era: the role of cultural intelligence and knowledge-oriented leadership

IF 6.6 2区管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Journal of Knowledge Management Pub Date : 2024-06-18 DOI:10.1108/jkm-03-2023-0189

Ying Zhang, Puzhen Xiong, Shiyu Rong, Mark Frost, Wei Zhou

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Abstract

Purpose

This study aims to investigate the mechanism of knowledge management within multinationals during the post COVID-19 era, with particular consideration given to the relationship between the cultural intelligence of top managers and knowledge-oriented leadership using fear of COVID-19 as a moderating factor.

Design/methodology/approach

Derived from upper echelons’ theory and research on knowledge management success (KMS), a theoretical model and associated hypotheses have been developed and tested. Structural equation modeling was used with statistics collected from 288 top managers and executives of multinational corporations dominated by knowledge-intensive industries through a network investigation.

Findings

Results indicate that the levels of executives’ cultural intelligence and knowledge-oriented leadership contribute to KMS, while knowledge-oriented leadership acts as a mediator between them. In addition, the fear of COVID-19 of senior executives negatively affects both the direct and mediated influence of cultural intelligence on KMS.

Research limitations/implications

The current research uses an empirical approach to examine cross-border KMS. Further research is needed to develop more comprehensive measurement tools for KMS and more detailed research by further developing the subdimensions of cultural intelligence. In addition, this paper used cross-sectional research that limits the capability to establish causal relationships over time.

Originality/value

The research explores the “human side” of the key antecedents of KMS, fills the gap in research about the impact of cultural intelligence and knowledge-oriented leadership on the achievement of KMS, paves the way for emerging knowledge-oriented leadership from the initial phase to the mature phase and contributes to the literature on environmental uncertainty and crisis, using the COVID-19 as a representative context.

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后科威迪时代跨国公司的知识管理：文化智能和知识导向型领导力的作用

目的本研究旨在探讨后 COVID-19 时代跨国公司内部的知识管理机制，特别考虑了高层管理者的文化智能与知识导向型领导力之间的关系，并将对 COVID-19 的恐惧作为调节因素。研究结果表明，高管的文化智能水平和知识导向型领导力对知识管理成功有促进作用，而知识导向型领导力则是二者之间的中介。此外，高管对 COVID-19 的恐惧会对文化智能对 KMS 的直接影响和中介影响产生负面影响。需要进一步研究开发更全面的 KMS 测量工具，并通过进一步发展文化智能的子维度进行更详细的研究。原创性/价值本研究以 COVID-19 为代表，探讨了 KMS 关键前因的 "人的一面"，填补了文化智能和知识导向型领导力对实现 KMS 的影响的研究空白，为知识导向型领导力从初始阶段走向成熟阶段铺平了道路，并为环境不确定性和危机方面的文献做出了贡献。

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来源期刊

Journal of Knowledge Management Multiple-

CiteScore

13.70

自引率

15.70%

发文量

期刊介绍： Knowledge Management covers all the key issues in its field including: ■Developing an appropriate culture and communication strategy ■Integrating learning and knowledge infrastructure ■Knowledge management and the learning organization ■Information organization and retrieval technologies for improving the quality of knowledge ■Linking knowledge management to performance initiatives ■Retaining knowledge - human and intellectual capital ■Using information technology to develop knowledge management ■Knowledge management and innovation ■Measuring the value of knowledge already within an organization ■What lies beyond knowledge management?