{"title":"EXPRESS: To See, or Not to Sea: Differing Performance Outcomes from Visible and Private Health Inspections in the U.S. Cruise Travel Industry","authors":"Vinit Desai","doi":"10.1177/14761270241262564","DOIUrl":null,"url":null,"abstract":"Regulators and ratings agencies can reassure consumers by monitoring firms, and by publicizing these efforts and their results. However, consumers are not always uniformly aware of these monitoring efforts. I adapt theory about reputational mechanisms to predict that organizations will perform better in response to monitoring that is visible to market participants, versus monitoring that is conducted privately. I also examine two moderators, each involving the theorized mechanisms driving this effect, that could strengthen the relationship between visible inspections and performance. I test associated hypotheses using a natural experiment that randomly allocated health inspections across cruise ships within and outside of passenger sailings. Findings contribute to the literature on organizational reputation, by revealing differences driven by the visibility of information about organizations in the marketplace.","PeriodicalId":22087,"journal":{"name":"Strategic Organization","volume":null,"pages":null},"PeriodicalIF":5.2000,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Strategic Organization","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1177/14761270241262564","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
Regulators and ratings agencies can reassure consumers by monitoring firms, and by publicizing these efforts and their results. However, consumers are not always uniformly aware of these monitoring efforts. I adapt theory about reputational mechanisms to predict that organizations will perform better in response to monitoring that is visible to market participants, versus monitoring that is conducted privately. I also examine two moderators, each involving the theorized mechanisms driving this effect, that could strengthen the relationship between visible inspections and performance. I test associated hypotheses using a natural experiment that randomly allocated health inspections across cruise ships within and outside of passenger sailings. Findings contribute to the literature on organizational reputation, by revealing differences driven by the visibility of information about organizations in the marketplace.
期刊介绍:
Strategic Organization is devoted to publishing high-quality, peer-reviewed, discipline-grounded conceptual and empirical research of interest to researchers, teachers, students, and practitioners of strategic management and organization. The journal also aims to be of considerable interest to senior managers in government, industry, and particularly the growing management consulting industry. Strategic Organization provides an international, interdisciplinary forum designed to improve our understanding of the interrelated dynamics of strategic and organizational processes and outcomes.