Emerging hospitality practices in the sharing economy

Petra Paloniemi
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Abstract

Tourism and hospitality – as social practices and discourses – are increasingly digitally mediated. Many resources at destinations, such as accommodation and local knowledge, are becoming shareable via digital platforms. Technology mediates everyday encounters and offers new practices for hosting and guesting. This study explores hospitality practices developed on Airbnb in the geographical context of Finnish Lapland. The data for this study were collected from Airbnb hosts and guests. The hospitality practices emerging from the data are analysed using the social practice model. The practice theory-informed framework developed in the study illustrates how digital platforms increase the elasticity of hospitality practices. Hence, the digital hospitality practices emerging from the data show how the specialist knowledge and hospitality resources of the local people are being used for the benefit of the hosts, guests, the platform and destinations when constructing a hospitable and sustainable destination experience.
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共享经济中的新兴接待做法
旅游业和酒店业--作为社会实践和话语--越来越多地以数字为媒介。旅游目的地的许多资源,如住宿和当地知识,都可以通过数字平台共享。技术为日常接触提供了媒介,并为接待和做客提供了新的实践。本研究以芬兰拉普兰的地理环境为背景,探讨 Airbnb 上开发的待客之道。本研究的数据收集自 Airbnb 房东和客人。本研究使用社会实践模型对数据中出现的接待实践进行了分析。本研究开发的实践理论框架说明了数字平台如何增加了接待实践的弹性。因此,数据中出现的数字款待实践表明,在构建好客和可持续的目的地体验时,当地人的专业知识和款待资源是如何被用来为房东、客人、平台和目的地谋福利的。
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