Unpacking the behavioural outcomes of internal crisis communication: Underlining nexus of employee task performance, crisis responsibility and work well-being to improve organizational reputation

IF 2.6 3区 管理学 Q3 MANAGEMENT Journal of Contingencies and Crisis Management Pub Date : 2024-06-18 DOI:10.1111/1468-5973.12562
Adamu Abbas Adamu, Syed Hassan Raza, Bahtiar Mohamad
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Abstract

The COVID-19 pandemic has redefined the corporate sector's communication requirements to maintain organizational reputation among employees. This situation has led to lacklustre organizational performance and a decline in employee well-being. However, little is known about how the sophisticated execution of internal crisis communication can foster productive employee responses. This study examines how internal communication during times of crisis strengthens employee task performance and well-being, both of which are crucial for organizational success following the COVID-19 pandemic. Drawing inspiration from situational crisis communication theory, the study primarily investigates the outcomes of internal crisis communication that generate favourable employee perceptions of their organization. A quantitative survey of 384 employees from various organizations was conducted, and the results indicated that efficient internal crisis communication enhances employee task performance, boosts employee well-being and reduces crisis attribution, thus promoting employee behaviour that improves reputation. These findings contribute to the growing body of literature in public relations focused on understanding the psychological mechanisms underlying positive employee behavioural intentions during times of crisis. More importantly, strategic internal communication and maintaining a human element in employee interactions will benefit organizations in the long run. Practical implications for researchers and practitioners are discussed.

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解读内部危机公关的行为结果:强调员工任务绩效、危机责任和工作幸福感之间的联系,以提高组织声誉
COVID-19 大流行重新定义了企业部门在员工中维护组织声誉的传播要求。这种情况导致组织业绩不佳,员工福利下降。然而,人们对内部危机沟通的复杂执行如何促进富有成效的员工反应知之甚少。本研究探讨了危机时期的内部沟通如何提高员工的工作绩效和幸福感,而这两者对于组织在 COVID-19 大流行后取得成功至关重要。本研究从情境危机沟通理论中汲取灵感,主要调查内部危机沟通的结果如何使员工对其组织产生好感。研究对来自不同组织的 384 名员工进行了定量调查,结果表明,高效的内部危机沟通能提高员工的任务绩效,提升员工的幸福感,减少危机归因,从而促进员工行为,提高组织声誉。这些研究结果为公共关系领域越来越多的关于危机时期员工积极行为意向的心理机制研究做出了贡献。更重要的是,战略性内部沟通和在员工互动中保持人性化元素将使组织长期受益。本文还讨论了对研究者和实践者的实际意义。
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来源期刊
CiteScore
5.40
自引率
12.90%
发文量
51
期刊介绍: The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.
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