{"title":"Employee emotional investment: An institutional logic perspective","authors":"Lenna V. Shulga , James A. Busser","doi":"10.1016/j.ijhm.2024.103841","DOIUrl":null,"url":null,"abstract":"<div><p>Based on the conservation of resources (COR) theory, institutional logic, and institutional arrangements, this study conceptualized and examined employee emotional investment as an important factor that influenced hospitality employee job and personal outcomes. In Study 1 (N=211), the reliability of the modified employee emotional investment scale was examined. In Study 2 (N=250), first using confirmatory factor analysis (CFA) the reliability, convergent and discriminant validity of the measure was confirmed. Second, partial-least squares structural equation modeling (PLS-SEM) analysis of hospitality employees revealed that their emotional investment affected their work attitudes and behaviors. Organizational service climate and employee hierarchy in the organization were identified as significant antecedents of emotional investment. Emotional investment directly influenced employee resilience, organizational citizenship behavior (OCB), organizational commitment, and employee engagement. Emotional investment indirectly affected employee subjective wellbeing, whereas organizational commitment and employee engagement showed full mediation effects. The findings extended COR theory and revealed employee emotional investment as a distinct form of employee organizational behavior. Practical implications for hospitality managers are provided.</p></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":null,"pages":null},"PeriodicalIF":9.9000,"publicationDate":"2024-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Hospitality Management","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0278431924001531","RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 0
Abstract
Based on the conservation of resources (COR) theory, institutional logic, and institutional arrangements, this study conceptualized and examined employee emotional investment as an important factor that influenced hospitality employee job and personal outcomes. In Study 1 (N=211), the reliability of the modified employee emotional investment scale was examined. In Study 2 (N=250), first using confirmatory factor analysis (CFA) the reliability, convergent and discriminant validity of the measure was confirmed. Second, partial-least squares structural equation modeling (PLS-SEM) analysis of hospitality employees revealed that their emotional investment affected their work attitudes and behaviors. Organizational service climate and employee hierarchy in the organization were identified as significant antecedents of emotional investment. Emotional investment directly influenced employee resilience, organizational citizenship behavior (OCB), organizational commitment, and employee engagement. Emotional investment indirectly affected employee subjective wellbeing, whereas organizational commitment and employee engagement showed full mediation effects. The findings extended COR theory and revealed employee emotional investment as a distinct form of employee organizational behavior. Practical implications for hospitality managers are provided.
期刊介绍:
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.