Pub Date : 2026-02-09DOI: 10.1016/j.ijhm.2026.104562
Xiao Liu, Ming-Yang Li
The sustainable development of green hotels hinges critically on consumers’ willingness to choose them. However, previous studies have frequently focused on the influence of environmentalism on consumers’ willingness to choose green hotels, overlooking the significance of general functional requirements. This study employs the Wuli, Shili, Renli (WSR) system methodology to construct a framework of influencing factors that shape consumers’ willingness to choose green hotels. Subsequently, based on survey data from 355 guests, structural equation modeling is used to empirically analyze the direction, magnitude, and interrelationships among these factors. An interesting conclusion is that the impact of health and functional requirements on consumers’ willingness to choose surpasses that of seeking green behavior. Furthermore, seeking green behavior has a greater impact on consumers’ emotional well-being than their willingness to pay a premium. Based on this, this study offers both theoretical contributions and practical implications for the sustainable development of green hotels.
{"title":"What are the real motivations for consumers to choose green hotels, green or functional? An empirical study based on WSR theory","authors":"Xiao Liu, Ming-Yang Li","doi":"10.1016/j.ijhm.2026.104562","DOIUrl":"https://doi.org/10.1016/j.ijhm.2026.104562","url":null,"abstract":"The sustainable development of green hotels hinges critically on consumers’ willingness to choose them. However, previous studies have frequently focused on the influence of environmentalism on consumers’ willingness to choose green hotels, overlooking the significance of general functional requirements. This study employs the Wuli, Shili, Renli (WSR) system methodology to construct a framework of influencing factors that shape consumers’ willingness to choose green hotels. Subsequently, based on survey data from 355 guests, structural equation modeling is used to empirically analyze the direction, magnitude, and interrelationships among these factors. An interesting conclusion is that the impact of health and functional requirements on consumers’ willingness to choose surpasses that of seeking green behavior. Furthermore, seeking green behavior has a greater impact on consumers’ emotional well-being than their willingness to pay a premium. Based on this, this study offers both theoretical contributions and practical implications for the sustainable development of green hotels.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"263 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2026-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146146637","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-09DOI: 10.1016/j.ijhm.2026.104595
Álvaro Dias, Laura Zizka, Shaniel Bernard, Manisha Singal, Jo Ann Ho
This study introduces the concept of Social Dynamic Capabilities to address the growing need for hospitality organizations to align business strategies with social sustainability goals. Employing a grounded theory approach, we develop propositions and a conceptual framework delineating social dynamic capabilities from the broader concept of dynamic capabilities. Our research was conducted in two phases: an exploratory phase to identify core skills and practices for social dynamic capabilities and a confirmatory phase to refine the framework. The findings underscore the importance of stakeholder collaboration and community involvement in the operationalization of social dynamic capabilities, leading to the concept of Collaborative Social Transformation. Our study advances the dynamic capabilities framework by extending it into the social domain and providing a practical framework for implementation. This study provides a new perspective on integrating social sustainability issues into long-term organizational practices.
{"title":"Conceptualizing social dynamic capabilities: Contextual embeddedness in hospitality industry","authors":"Álvaro Dias, Laura Zizka, Shaniel Bernard, Manisha Singal, Jo Ann Ho","doi":"10.1016/j.ijhm.2026.104595","DOIUrl":"https://doi.org/10.1016/j.ijhm.2026.104595","url":null,"abstract":"This study introduces the concept of Social Dynamic Capabilities to address the growing need for hospitality organizations to align business strategies with social sustainability goals. Employing a grounded theory approach, we develop propositions and a conceptual framework delineating social dynamic capabilities from the broader concept of dynamic capabilities. Our research was conducted in two phases: an exploratory phase to identify core skills and practices for social dynamic capabilities and a confirmatory phase to refine the framework. The findings underscore the importance of stakeholder collaboration and community involvement in the operationalization of social dynamic capabilities, leading to the concept of Collaborative Social Transformation. Our study advances the dynamic capabilities framework by extending it into the social domain and providing a practical framework for implementation. This study provides a new perspective on integrating social sustainability issues into long-term organizational practices.","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"31 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2026-02-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146146685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-07DOI: 10.1016/j.ijhm.2026.104599
Sreejith R., Sinimole K.R., Siva Shankar S., Bhuvan Unhelkar
{"title":"Bridging hospitality and healthcare: A data-driven approach to leveraging service excellence for improved patient satisfaction","authors":"Sreejith R., Sinimole K.R., Siva Shankar S., Bhuvan Unhelkar","doi":"10.1016/j.ijhm.2026.104599","DOIUrl":"https://doi.org/10.1016/j.ijhm.2026.104599","url":null,"abstract":"","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"161 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2026-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146135463","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-07DOI: 10.1016/j.ijhm.2026.104597
Bin Li, Xi Y. Leung, Yingxin Huo, Liyu Yang
{"title":"From humans to objects: The impact of service robots on employees’ objectification of others in the hospitality workplace","authors":"Bin Li, Xi Y. Leung, Yingxin Huo, Liyu Yang","doi":"10.1016/j.ijhm.2026.104597","DOIUrl":"https://doi.org/10.1016/j.ijhm.2026.104597","url":null,"abstract":"","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"11 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2026-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146134336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-06DOI: 10.1016/j.ijhm.2026.104596
Demi Shenrui Deng, Christina Geng-qing Chi, Ruiying (Raine) Cai
{"title":"Her wine, her way: How women’s ownership disclosure in wine marketing shapes women consumers’ choices","authors":"Demi Shenrui Deng, Christina Geng-qing Chi, Ruiying (Raine) Cai","doi":"10.1016/j.ijhm.2026.104596","DOIUrl":"https://doi.org/10.1016/j.ijhm.2026.104596","url":null,"abstract":"","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"5 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2026-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146135464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-06DOI: 10.1016/j.ijhm.2026.104593
David Fechner, Bettina Grün, Rachel Perkins, Sara Dolnicar
{"title":"How to get more plant-based meat dishes on restaurant menus? A mini-theory and initial empirical validation","authors":"David Fechner, Bettina Grün, Rachel Perkins, Sara Dolnicar","doi":"10.1016/j.ijhm.2026.104593","DOIUrl":"https://doi.org/10.1016/j.ijhm.2026.104593","url":null,"abstract":"","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"83 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2026-02-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146135461","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-02-05DOI: 10.1016/j.ijhm.2026.104598
Wenqi Zhang, Laurie Wu, Stephanie Q. Liu
{"title":"When and why loyal customers react negatively to AI services: A respect theory perspective","authors":"Wenqi Zhang, Laurie Wu, Stephanie Q. Liu","doi":"10.1016/j.ijhm.2026.104598","DOIUrl":"https://doi.org/10.1016/j.ijhm.2026.104598","url":null,"abstract":"","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"45 1","pages":""},"PeriodicalIF":11.7,"publicationDate":"2026-02-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146134339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-31DOI: 10.1016/j.ijhm.2026.104583
Meihong Chen, Yijing Lyu, Weiwei Lin, Qixing Huang, Xiao Song Lin
In this research, we examine the connection between harmful leader behavior (HLB) and turnover of hospitality employees, including their leave intention and job search behavior (JSB). We propose that job embeddedness acts as a mediator in explaining how HLB affects employee turnover. Additionally, we explore the role of supervisor’s organizational embodiment (SOE) as a moderator, determining when these impacts are most pronounced. To validate our hypotheses, we analyze three-phase data encompassing 242 frontline employees from 27 hotels across China. Results show that harmful leader behavior (HLB) can positively influence frontline employees’ leave intention and job search behavior (JSB) through reducing their job embeddedness. Furthermore, supervisor’s organizational embodiment (SOE) can foster the adverse impact of harmful leader behavior (HLB) on employees’ job embeddedness. Finally, we also consider the implications from theoretical and practical aspects.
{"title":"The impact of harmful leader behavior on hospitality employees’ turnover: A perspective of job embeddedness","authors":"Meihong Chen, Yijing Lyu, Weiwei Lin, Qixing Huang, Xiao Song Lin","doi":"10.1016/j.ijhm.2026.104583","DOIUrl":"10.1016/j.ijhm.2026.104583","url":null,"abstract":"<div><div>In this research, we examine the connection between harmful leader behavior (HLB) and turnover of hospitality employees, including their leave intention and job search behavior (JSB). We propose that job embeddedness acts as a mediator in explaining how HLB affects employee turnover. Additionally, we explore the role of supervisor’s organizational embodiment (SOE) as a moderator, determining when these impacts are most pronounced. To validate our hypotheses, we analyze three-phase data encompassing 242 frontline employees from 27 hotels across China. Results show that harmful leader behavior (HLB) can positively influence frontline employees’ leave intention and job search behavior (JSB) through reducing their job embeddedness. Furthermore, supervisor’s organizational embodiment (SOE) can foster the adverse impact of harmful leader behavior (HLB) on employees’ job embeddedness. Finally, we also consider the implications from theoretical and practical aspects.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104583"},"PeriodicalIF":8.3,"publicationDate":"2026-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146078056","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2026-01-29DOI: 10.1016/j.ijhm.2026.104566
Juman Iqbal , Gowri Venkata Rajani , Muhammad Abdul Aziz , Hafiz Mudassir Rehman , Badawy S.Y. Sayed , Ranjit Singh
The purpose of this study is to investigate the mediating effect of work meaningfulness on the relationship between responsible leadership and employee ambidexterity among restaurant employees. It also develops a moderated mediation model, assessing the boundary condition role of person-environment fit in the links between responsible leadership and its outcomes (i.e., work meaningfulness and employee ambidexterity). Time-lagged data were collected from 383 employees at restaurants in India. At Time 1, data collection focused on measuring perceptions around responsible leadership and person-environment fit, while the Time 2 questionnaire, distributed a month later, aimed to capture insights related to employee ambidexterity and work meaningfulness. Matched data were analyzed using PLS-SEM. The study found that responsible leadership impacts employee ambidexterity directly and through work meaningfulness. The results also reveal that person-environmental fit moderates the relationship between a) work meaningfulness and employee ambidexterity and b) responsible leadership and work meaningfulness. Further, the study found that the indirect effect of responsible leadership on employee ambidexterity via work meaningfulness was stronger when employees perceived a high-level person-environment fit. This study contributes to the responsible leadership literature by exploring how and when it affects employee-related aspects that have been unaddressed by previous examinations, making it novel. Based on our results, this study also provides key theoretical implications as well as actionable insights for the hospitality sector.
{"title":"The buck stops here: Understanding the nexus between responsible leadership and employee ambidexterity in hospitality industry","authors":"Juman Iqbal , Gowri Venkata Rajani , Muhammad Abdul Aziz , Hafiz Mudassir Rehman , Badawy S.Y. Sayed , Ranjit Singh","doi":"10.1016/j.ijhm.2026.104566","DOIUrl":"10.1016/j.ijhm.2026.104566","url":null,"abstract":"<div><div>The purpose of this study is to investigate the mediating effect of work meaningfulness on the relationship between responsible leadership and employee ambidexterity among restaurant employees. It also develops a moderated mediation model, assessing the boundary condition role of person-environment fit in the links between responsible leadership and its outcomes (i.e., work meaningfulness and employee ambidexterity). Time-lagged data were collected from 383 employees at restaurants in India. At Time 1, data collection focused on measuring perceptions around responsible leadership and person-environment fit, while the Time 2 questionnaire, distributed a month later, aimed to capture insights related to employee ambidexterity and work meaningfulness. Matched data were analyzed using PLS-SEM. The study found that responsible leadership impacts employee ambidexterity directly and through work meaningfulness. The results also reveal that person-environmental fit moderates the relationship between a) work meaningfulness and employee ambidexterity and b) responsible leadership and work meaningfulness. Further, the study found that the indirect effect of responsible leadership on employee ambidexterity via work meaningfulness was stronger when employees perceived a high-level person-environment fit. This study contributes to the responsible leadership literature by exploring how and when it affects employee-related aspects that have been unaddressed by previous examinations, making it novel. Based on our results, this study also provides key theoretical implications as well as actionable insights for the hospitality sector.</div></div>","PeriodicalId":48444,"journal":{"name":"International Journal of Hospitality Management","volume":"134 ","pages":"Article 104566"},"PeriodicalIF":8.3,"publicationDate":"2026-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"146073003","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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