Determinants of the travel satisfaction of e-scooter users

IF 5.1 2区 工程技术 Q1 TRANSPORTATION Travel Behaviour and Society Pub Date : 2024-06-22 DOI:10.1016/j.tbs.2024.100853
Andreas Nikiforiadis , Christina Lioupi , Grigorios Fountas , Nikiforos Stamatiadis , Socrates Basbas
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Abstract

This paper seeks to fill in the current evidence gap on the relationship between travel satisfaction and e-scooter use. To do so, online survey data from e-scooter users of a University community in the city of Thessaloniki, Greece were collected and statistically analyzed. In line with previous research on travel satisfaction, the results of a series of exploratory and confirmatory factor analyses unveiled the potential of factors surrounding positive activation, positive deactivation, and cognitive evaluation to serve as key determinants of satisfaction of e-scooter riders. Furthermore, a structural equation model (SEM) was estimated to identify the impact of user- and trip-related characteristics on travel satisfaction. The results of the SEM showed that older and high-income riders, those with good self-reported physical condition, riders of private e-scooters and leisure travelers are more likely to perceive greater satisfaction by the use of their e-scooters. The findings of this study overall contribute to the current state-of-knowledge relating to travel satisfaction and pave the way for potential policy actions that could improve users’ experience with e-scooters and enhance the overall attractiveness of micromobility in the pathway towards sustainable and inclusive mobility.

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电动摩托车用户出行满意度的决定因素
本文旨在填补目前关于出行满意度与电动摩托车使用之间关系的证据空白。为此,本文收集并统计分析了希腊塞萨洛尼基市一所大学社区电动摩托车用户的在线调查数据。与以往关于出行满意度的研究一样,一系列探索性和确认性因素分析的结果揭示了围绕积极激活、积极失活和认知评价的因素可能成为电动摩托车骑行者满意度的关键决定因素。此外,还估算了一个结构方程模型(SEM),以确定用户和旅行相关特征对旅行满意度的影响。结构方程模型的结果表明,年龄较大和高收入的骑行者、自我报告身体状况良好者、私人电动滑板车骑行者和休闲旅行者更有可能通过使用电动滑板车获得更大的满意度。这项研究的结果总体上有助于了解目前与出行满意度相关的知识,并为潜在的政策行动铺平了道路,这些行动可以改善用户使用电动滑板车的体验,并在实现可持续和包容性交通的道路上提高微型交通的整体吸引力。
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来源期刊
CiteScore
9.80
自引率
7.70%
发文量
109
期刊介绍: Travel Behaviour and Society is an interdisciplinary journal publishing high-quality original papers which report leading edge research in theories, methodologies and applications concerning transportation issues and challenges which involve the social and spatial dimensions. In particular, it provides a discussion forum for major research in travel behaviour, transportation infrastructure, transportation and environmental issues, mobility and social sustainability, transportation geographic information systems (TGIS), transportation and quality of life, transportation data collection and analysis, etc.
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