Andreas Nikiforiadis , Christina Lioupi , Grigorios Fountas , Nikiforos Stamatiadis , Socrates Basbas
{"title":"Determinants of the travel satisfaction of e-scooter users","authors":"Andreas Nikiforiadis , Christina Lioupi , Grigorios Fountas , Nikiforos Stamatiadis , Socrates Basbas","doi":"10.1016/j.tbs.2024.100853","DOIUrl":null,"url":null,"abstract":"<div><p>This paper seeks to fill in the current evidence gap on the relationship between travel satisfaction and e-scooter use. To do so, online survey data from e-scooter users of a University community in the city of Thessaloniki, Greece were collected and statistically analyzed. In line with previous research on travel satisfaction, the results of a series of exploratory and confirmatory factor analyses unveiled the potential of factors surrounding positive activation, positive deactivation, and cognitive evaluation to serve as key determinants of satisfaction of e-scooter riders. Furthermore, a structural equation model (SEM) was estimated to identify the impact of user- and trip-related characteristics on travel satisfaction. The results of the SEM showed that older and high-income riders, those with good self-reported physical condition, riders of private e-scooters and leisure travelers are more likely to perceive greater satisfaction by the use of their e-scooters. The findings of this study overall contribute to the current state-of-knowledge relating to travel satisfaction and pave the way for potential policy actions that could improve users’ experience with e-scooters and enhance the overall attractiveness of micromobility in the pathway towards sustainable and inclusive mobility.</p></div>","PeriodicalId":51534,"journal":{"name":"Travel Behaviour and Society","volume":null,"pages":null},"PeriodicalIF":5.1000,"publicationDate":"2024-06-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Travel Behaviour and Society","FirstCategoryId":"5","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S2214367X24001169","RegionNum":2,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"TRANSPORTATION","Score":null,"Total":0}
引用次数: 0
Abstract
This paper seeks to fill in the current evidence gap on the relationship between travel satisfaction and e-scooter use. To do so, online survey data from e-scooter users of a University community in the city of Thessaloniki, Greece were collected and statistically analyzed. In line with previous research on travel satisfaction, the results of a series of exploratory and confirmatory factor analyses unveiled the potential of factors surrounding positive activation, positive deactivation, and cognitive evaluation to serve as key determinants of satisfaction of e-scooter riders. Furthermore, a structural equation model (SEM) was estimated to identify the impact of user- and trip-related characteristics on travel satisfaction. The results of the SEM showed that older and high-income riders, those with good self-reported physical condition, riders of private e-scooters and leisure travelers are more likely to perceive greater satisfaction by the use of their e-scooters. The findings of this study overall contribute to the current state-of-knowledge relating to travel satisfaction and pave the way for potential policy actions that could improve users’ experience with e-scooters and enhance the overall attractiveness of micromobility in the pathway towards sustainable and inclusive mobility.
期刊介绍:
Travel Behaviour and Society is an interdisciplinary journal publishing high-quality original papers which report leading edge research in theories, methodologies and applications concerning transportation issues and challenges which involve the social and spatial dimensions. In particular, it provides a discussion forum for major research in travel behaviour, transportation infrastructure, transportation and environmental issues, mobility and social sustainability, transportation geographic information systems (TGIS), transportation and quality of life, transportation data collection and analysis, etc.