The impact of their role on telephone crisis support workers' psychological wellbeing and functioning: Qualitative findings from a mixed methods investigation.

IF 2.1 4区 医学 Q2 PSYCHOLOGY, MULTIDISCIPLINARY Death Studies Pub Date : 2024-07-08 DOI:10.1080/07481187.2024.2376038
Taneile A Kitchingman, Peter Caputi, Alan Woodward, Ian Wilson, Coralie Wilson
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Abstract

Little is known about how telephone crisis support workers are impacted by frequent empathic engagement with callers in crisis, including those who are suicidal. This is the only known qualitative study to specifically examine the impact of their role on telephone crisis support workers' psychological wellbeing and functioning. Eighteen telephone crisis support workers participated in semi-structured interviews, providing detailed accounts of the impact of the role on their wellbeing and functioning. Interpretive Phenomenological Analysis of interview data resulted in four key themes. Results suggest that telephone crisis support workers' motivations, background, personal help-seeking and coping practices are likely to impact their experiences of psychological wellbeing and functioning in relation to empathic engagement with callers in crisis. Telephone crisis services should seek to integrate an understanding of workers' experiences into the provision of training, supervision and support strategies to optimize workers' wellbeing and functioning.

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电话危机支持人员的角色对其心理健康和功能的影响:混合方法调查的定性结果。
人们对电话危机支持人员如何因经常与处于危机中的来电者(包括有自杀倾向者)进行移情接触而受到影响知之甚少。这是目前已知的唯一一项专门研究电话危机支持人员的角色对其心理健康和工作的影响的定性研究。18 名电话危机支持工作者参加了半结构化访谈,详细讲述了这一角色对他们的幸福感和功能的影响。对访谈数据的解释性现象学分析产生了四个关键主题。结果表明,电话危机支持人员的动机、背景、个人求助和应对方法很可能会影响他们在与危机来电者进行移情接触时的心理健康和功能体验。电话危机服务机构在提供培训、监督和支持策略时,应设法将对工作人员经历的理解融入其中,以优化工作人员的幸福感和功能。
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来源期刊
Death Studies
Death Studies Multiple-
CiteScore
8.30
自引率
7.90%
发文量
94
期刊介绍: Now published ten times each year, this acclaimed journal provides refereed papers on significant research, scholarship, and practical approaches in the fast growing areas of bereavement and loss, grief therapy, death attitudes, suicide, and death education. It provides an international interdisciplinary forum in which a variety of professionals share results of research and practice, with the aim of better understanding the human encounter with death and assisting those who work with the dying and their families.
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