How emotions affect the outcomes of information overload: information avoidance or information consumption?

IF 5.9 3区管理学 Q1 BUSINESS Internet Research Pub Date : 2024-07-11 DOI:10.1108/intr-05-2023-0390

Xusen Cheng, Shuang Zhang, Bo Yang

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引用次数: 0

Abstract

Purpose

Information overload has become ubiquitous during a public health emergency. The research purpose is to examine the role of mixed emotions in the influence of perceived information overload on individuals’ information avoidance intention and the state of fear of missing out.

Design/methodology/approach

A mixed-methods approach was used in this study: a qualitative study of 182 semi-structured interviews and a quantitative study of 309 surveys.

Findings

The results show that perceived information overload negatively affects peace of mind and positively affects fatigue and fear. Emotions with a low activation level (peace of mind and fatigue) promote emotions with a high activation level (hope and fear), and peace of mind negatively influences fatigue. Additionally, peace of mind negatively affects information avoidance intention, while hope positively affects the state of fear of missing out. These two information processing outcomes are positively impacted by fatigue and fear.

Originality/value

This study extends existing knowledge by uncovering the underlying influence of mixed emotions on individuals’ different information processing outcomes caused by perceived information overload. It provides practical insights for online media platforms and Internet users regarding how to process overwhelming information during a public health emergency.

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情绪如何影响信息超载的结果：信息回避还是信息消费？

目的在突发公共卫生事件中，信息超载无处不在。研究目的是考察混合情绪在感知到的信息超载对个人的信息回避意向和害怕错过状态的影响中的作用。研究结果结果表明，感知到的信息超载对心态平和产生负面影响，对疲劳和恐惧产生正面影响。激活水平较低的情绪（安心和疲劳）会促进激活水平较高的情绪（希望和恐惧），而安心会对疲劳产生负面影响。此外，心态平和会对信息回避意图产生负面影响，而希望则会对害怕错过的状态产生积极影响。本研究通过揭示混合情绪对个人因感知到的信息超载而产生的不同信息处理结果的潜在影响，扩展了现有知识。它为网络媒体平台和互联网用户在突发公共卫生事件中如何处理压倒性信息提供了实用的见解。

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来源期刊

Internet Research 工程技术-电信学

CiteScore

11.20

自引率

10.20%

发文量

审稿时长

>12 weeks

期刊介绍： This wide-ranging interdisciplinary journal looks at the social, ethical, economic and political implications of the internet. Recent issues have focused on online and mobile gaming, the sharing economy, and the dark side of social media.