Information and communication technology availability demand and leadership behavior: A daily diary experience sampling method analysis

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-07-10 DOI:10.1016/j.ijhm.2024.103845

Zhenduo Zhang , Huan Xiao , Wenfei Gao , Mouxuan Sun , Xiuxia Sun

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Abstract

The widespread use of information and communication technologies (ICT) in the hospitality industry has resulted in a new form of job demand: ICT availability demand. However, it remains unclear how ICT availability demand shapes leadership behavior. To address this gap, this paper develops a moderated mediation model within the job demands-resources (JD-R) framework. A daily experience sampling method was used to collect 1066 daily cases from 111 team leaders in hotels in China over 15 consecutive workdays. Multilevel regression analysis shows that daily ICT availability demand impedes supervisory coaching but enhances supervisor undermining on the following day; previous day relaxation mediates these two relationships. Moreover, previous day home autonomy buffers the indirect relationship linking ICT availability to leadership behavior. This study is an early attempt to highlight the potential of ICT availability demand to serve as an antecedent to daily supervisor undermining and supervisory coaching.

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信息和通信技术可用性需求与领导行为：日常日记经验取样法分析

信息和通信技术（ICT）在酒店业的广泛应用产生了一种新的工作需求：ICT 可用性需求。然而，ICT 可用性需求如何影响领导行为，目前仍不清楚。为了填补这一空白，本文在工作需求-资源（JD-R）框架内建立了一个调节中介模型。本文采用日常经验抽样法，收集了中国酒店 111 名团队领导连续 15 个工作日的 1066 个日常案例。多层次回归分析表明，每天的信息和通信技术可用性需求阻碍了第二天的督导辅导，但增强了第二天的督导破坏；前一天的放松调节了这两种关系。此外，前一天的家庭自主权缓冲了信息和通信技术可用性与领导行为之间的间接关系。这项研究是强调信息和通信技术可用性需求作为日常上司破坏和上司辅导的前因的一个早期尝试。

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.