High-Speed Railway Project of a Chinese State-Owned Enterprise in Indonesia: A Cross-Cultural Management Assessment

Abstract

This study examined cross-cultural management in a diverse organization. Employees (varying in age, sex, background, etc.) disagreed on the company's cultural competence, particularly in communication, trust, and leadership. Further analysis revealed discrepancies in communication styles, values, business practices, and navigating regulations. Interestingly, age seemed to influence how employees viewed these issues. While cultural intelligence, communication, and open-mindedness on their own didn't necessarily improve specific areas, a more positive and collaborative work environment with increased trust did bridge cultural divides. Based on these findings, the study proposes a comprehensive Cross-Cultural Management Plan including diversity training, improved communication initiatives, leadership development focused on inclusivity, and activities fostering a positive workplace culture. This plan aims to address the identified challenges and create a more inclusive and successful organization.