Mentor is power! Exploring the moderating role of mentorship between proactive personality and employee silence behavior in hotel industry

IF 7.3 2区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Tourism Management Perspectives Pub Date : 2024-07-22 DOI:10.1016/j.tmp.2024.101286

Chi-Wei Liu , Wen-Long Zhuang , Chun-Han Lee , Tsung-Hua Wu , Tzung-Cheng Huan

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Abstract

This paper studies the influence of proactive personalities of hotel employees on their silence behavior and tests the moderating effect of psychosocial support, career development, and role modeling functions (namely mentoring functions). The sample comprises employees in 5-star hotels in Taiwan who are willing to participate in the study. Purposive sampling is employed and 450 questionnaires are distributed to hotel employees. The number of useful questionnaires is 373. The results indicate that proactive personality negatively influences employee silence; the career development function moderates the influence of proactive personality on employee silence; the psychosocial support function moderates the influence of proactive personality on employee silence; and the role modeling function moderates the influence of proactive personality on employee silence. The results of our analysis fill the research gap in the hospitality literature regarding the influences of proactive personality and mentoring functions on hotel employees' silence behavior.

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导师就是力量探讨导师制在酒店业积极主动性格与员工沉默行为之间的调节作用

本文研究了酒店员工的积极主动性格对其沉默行为的影响，并检验了社会心理支持、职业发展和榜样功能（即指导功能）的调节作用。样本包括愿意参与研究的台湾五星级酒店员工。研究采用了有目的抽样法，向酒店员工发放了 450 份问卷。有效问卷为 373 份。结果表明，积极主动型人格对员工沉默产生负面影响；职业发展功能调节了积极主动型人格对员工沉默的影响；社会心理支持功能调节了积极主动型人格对员工沉默的影响；角色塑造功能调节了积极主动型人格对员工沉默的影响。我们的分析结果填补了酒店业文献中关于主动型人格和指导功能对酒店员工沉默行为影响的研究空白。

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来源期刊

Tourism Management Perspectives Multiple-

CiteScore

15.60

自引率

3.40%

发文量

审稿时长

59 days

期刊介绍： Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.