Are apps for urban food purchasing and consumption meeting Italian consumers' needs? A mixed-methods analysis

IF 4.4 3区 管理学 Q2 BUSINESS Journal of Consumer Behaviour Pub Date : 2024-07-17 DOI:10.1002/cb.2376
Francesca Monticone, Antonella Samoggia, Elena Viti
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Abstract

The number of mobile phone apps downloads, especially those in the food and drink category, is growing worldwide. Such growth in digitalisation has brought the food industry and retailers to try and understand consumers new shopping needs and preferences to offer the best virtual experience to purchase food online. Past research rarely explore the features of the currently available apps for purchasing and consumption of agro-food products compared with consumers' perception, barriers and drivers of online purchasing. The present research aims to fill this gap, in three steps. First, investigating consumers' perceptions of apps currently available for food purchasing and consumption, as well as drivers and barriers towards of online food purchasing and towards online food shopping from (peri)urban initiatives using the theory of consumer values as a theoretical framework (Study 1). Second, analysing the features of existent apps used at (peri)urban level and/or supporting (peri)urban food purchasing and consumption adopting the technology acceptance model as a theoretical framework (Study 2). Third, cross-analysing consumer needs emerging from the survey with apps features. Quantitative data elaboration included a cluster analysis to group apps based on their features, and principal component analysis to identify consumers' key barriers and drivers. Results support how the desire to eat fresh and seasonal food is the main driver for buying from (peri)urban agriculture initiatives, whereas a more rational and aware food consumption are the drivers for choosing online over in person shopping. The most common type of apps are those aimed at food delivery, and those selling and buying food and providing food information. Restaurants and cafes are the main market channels for consumers' food online purchasing. When consumer needs (Study 1) and apps features (Study 2) are compared, a mismatch of the two emerges. Sustainability food profile and information on seasonal food are consumers' favourite features, but they are present in a limited number of apps. Results provide insights for marketing strategies and future research.

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城市食品购买和消费应用程序是否满足意大利消费者的需求?混合方法分析
全球手机应用程序的下载量,尤其是食品和饮料类应用程序的下载量正在不断增长。这种数字化的增长促使食品行业和零售商试图了解消费者新的购物需求和偏好,以提供最佳的在线食品购买虚拟体验。以往的研究很少探讨目前可用的农业食品购买和消费应用程序的功能与消费者对网购的看法、障碍和驱动因素的比较。本研究旨在分三步填补这一空白。首先,以消费者价值观理论为理论框架,调查消费者对现有食品购买和消费应用程序的看法,以及网购食品和(周边)城市网购食品的驱动因素和障碍(研究 1)。其次,以技术接受模型为理论框架,分析在(周边)城市层面使用的和/或支持(周边)城市食品购买和消费的现有应用程序的特点(研究 2)。第三,将调查中发现的消费者需求与应用程序的功能进行交叉分析。定量数据分析包括聚类分析和主成分分析,前者是根据应用程序的功能对其进行分组,后者是为了确定消费者的主要障碍和驱动因素。调查结果表明,想吃新鲜时令食品的愿望是购买(近)都市农业产品的主要驱动力,而更理性、更有意识的食品消费则是选择网购而非亲自购物的驱动力。最常见的应用程序类型是以食品配送为目的的应用程序,以及销售和购买食品并提供食品信息的应用程序。餐厅和咖啡馆是消费者网购食品的主要市场渠道。将消费者需求(研究 1)和应用程序功能(研究 2)进行比较,会发现两者并不匹配。可持续性食品简介和季节性食品信息是消费者最喜欢的功能,但这些功能却只出现在有限的应用程序中。研究结果为营销策略和未来研究提供了启示。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
7.30
自引率
11.60%
发文量
99
期刊介绍: The Journal of Consumer Behaviour aims to promote the understanding of consumer behaviour, consumer research and consumption through the publication of double-blind peer-reviewed, top quality theoretical and empirical research. An international academic journal with a foundation in the social sciences, the JCB has a diverse and multidisciplinary outlook which seeks to showcase innovative, alternative and contested representations of consumer behaviour alongside the latest developments in established traditions of consumer research.
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