The Innovative Implications of Smart Working in a Post-pandemic Era: A Model of Smart Working Satisfaction in Public Sector Organizations

IF 3.2 3区管理学 Q1 PUBLIC ADMINISTRATION Administration & Society Pub Date : 2024-07-23 DOI:10.1177/00953997241261614

Isabella Bonacci, Danila Scarozza, Emilio Greco

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Abstract

New technological imperatives have changed the configuration of work, shifting it toward flexible and high-performance logics. Added to this was the global health emergency that paralyzed most work activities, with dramatic impacts on employment. During and after the emergency, organizations have realized that digital transformation has the potential to increase productivity, and Smart Working (SW) is part of this transformation process. The variable this analysis focuses on is Smart Working Satisfaction (SWS) in Italian public organizations, with the aim of identifying trends and solutions to improve human well-being and labor productivity. Accordingly, the research aims to answer the following questions: (a) What factors influence SWS? (b) What effects on satisfaction does a flexible form of work generate? (c) How does SWS manifest itself? A survey of 1,252 civil servants tapped the level of satisfaction of agile workers. The study aims to shift the focus of the scientific literature on SWS toward a new organizational approach to work. This research seeks not only to fill a theoretical gap related to SWS but also to demonstrate how the diffusion of new flexible working logics enhances workers’ sense of affiliation.

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后流行病时代智能工作的创新意义：公共部门机构智能工作满意度模型

新的技术要求改变了工作的结构，使其转向灵活和高性能的逻辑。此外，全球卫生紧急状况使大多数工作活动陷入瘫痪，对就业产生了巨大影响。在紧急状况期间和之后，各组织都意识到，数字化转型具有提高生产力的潜力，而智能工作（SW）正是这一转型过程的一部分。本分析报告关注的变量是意大利公共组织的智能工作满意度（SWS），目的是确定趋势和解决方案，以提高人类福祉和劳动生产率。因此，研究旨在回答以下问题：(a) 哪些因素会影响智能工作满意度？(b) 灵活的工作形式会对满意度产生哪些影响？(c) 全部门办法是如何体现的？对 1,252 名公务员进行了调查，以了解灵活工作者的满意度。这项研究旨在将关于全部门办法的科学文献的重点转向一种新的组织工作方法。这项研究不仅要填补与全部门办法有关的理论空白，还要证明新的灵活工作逻辑的传播是如何增强工人的归属感的。

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来源期刊

Administration & Society PUBLIC ADMINISTRATION-

CiteScore

4.50

自引率

4.30%

发文量

期刊介绍： Administration & Society seeks to further the understanding of public and human service organizations, their administrative processes, and their effect on society. The journal publishes empirically oriented research reports and theoretically specific articles that synthesize or contribute to the advancement of understanding and explanation in these fields. Of particular interest are (1) studies that analyze the effects of the introduction of administrative strategies, programs, change interventions, and training; and (2) studies of intergroup, interorganizational, and organization-environment relationships and policy processes.