{"title":"Assessing knowledge management's impact on supply chain performance in a strategic trend","authors":"Fatma Lehyani, Alaeddine Zouari","doi":"10.1002/kpm.1787","DOIUrl":null,"url":null,"abstract":"<p>Supply chain performance (SCP) is the major factor that helps companies to increase its competitiveness. However, knowledge management (KM) has, in appearance, a direct impact on SCP, but its formalization remains always ambiguous. In fact, this paper aims to determine KM impact on SCP facets (SCPF) through highlighting the relation between KM elements (KME) and SCPF. Proposed approach consists, first, to design a conceptual model identifying the relationship between KME and SCPF. Thereafter, to implement this model, quality function deployment (QFD) house of quality (HOQ) was used. Through the interrelationship matrix, the impact of each KME on whole SCPF can be measured and evaluated, similarly, the impact of whole KME on each SCPF. Finally, based on interviews treated with the managers of SIDILEC international company, a case study was implemented. The results demonstrate that knowledge application, sharing, and capitalization are the most impacting KME on all SCPF. Furthermore, reliability and sustainability are the most impacted SCPF by all KME.</p>","PeriodicalId":46428,"journal":{"name":"Knowledge and Process Management","volume":"31 4","pages":"325-337"},"PeriodicalIF":3.0000,"publicationDate":"2024-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Knowledge and Process Management","FirstCategoryId":"1085","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1002/kpm.1787","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MANAGEMENT","Score":null,"Total":0}
引用次数: 0
Abstract
Supply chain performance (SCP) is the major factor that helps companies to increase its competitiveness. However, knowledge management (KM) has, in appearance, a direct impact on SCP, but its formalization remains always ambiguous. In fact, this paper aims to determine KM impact on SCP facets (SCPF) through highlighting the relation between KM elements (KME) and SCPF. Proposed approach consists, first, to design a conceptual model identifying the relationship between KME and SCPF. Thereafter, to implement this model, quality function deployment (QFD) house of quality (HOQ) was used. Through the interrelationship matrix, the impact of each KME on whole SCPF can be measured and evaluated, similarly, the impact of whole KME on each SCPF. Finally, based on interviews treated with the managers of SIDILEC international company, a case study was implemented. The results demonstrate that knowledge application, sharing, and capitalization are the most impacting KME on all SCPF. Furthermore, reliability and sustainability are the most impacted SCPF by all KME.
期刊介绍：
Knowledge and Process Management aims to provide essential information to executives responsible for driving performance improvement in their business or for introducing new ideas to business through thought leadership. The journal meets executives" needs for practical information on the lessons learned from other organizations in the areas of: - knowledge management - organizational learning - core competences - process management
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