Engaging with crisis-affected populations using the user-centred community engagement methodology: lessons learned in Tukaley, Ethiopia

Abstract

Conducting research (a) in a humanitarian context and (b) with children aged 5–12 presents such unique challenges that those responding to a crisis often design programmes based on their anecdotal experience rather than evidence. The user-centred community engagement (UCCE) methodology was designed by Save the Children and Eclipse Experience to engage with crisis-affected communities to generate practical solutions to their priority needs. This paper has assessed the use of the UCCE methodology in Tukaley using Bowen et al.'s proposed areas of focus for a feasibility study. It has found that all elements of the UCCE process were implemented in practice as they were designed to be implemented; both the participants and facilitators found the UCCE methodology acceptable; and the UCCE methodology could be adapted for use in alternative contexts. However, the recruitment and training of facilitators were identified as the biggest challenge as the methodology continues on its journey to scale, especially due to the risk that if any component of the UCCE methodology is not done well enough, it could damage the willingness of a community to engage in future projects.