A 25-Year Review of Research on Feedback in Organizations: From Simple Rules to Complex Realities

Frederik Anseel, Elad N. Sherf
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Abstract

Reviewing 25 years of research, we observed that the science of feedback at work is not yet a story of coherent and cumulative progress. Feedback is often generically defined, and assumptions substantially diverge. Consequently, insights often appear disconnected from the way feedback is practiced and experienced in organizations. We organize the literature by making three core assumptions explicit and identifying six distinct substreams of feedback research. For each substream, we highlight insights and limitations and point to seeming contradictions and departures from the daily reality of managers and employees. We call on scholars to explicate assumptions and develop coherent paradigms that mirror the complex realities of feedback in organizational life. We end with five recommendations for building a cumulative science of feedback.
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组织反馈研究 25 年回顾:从简单规则到复杂现实
回顾 25 年来的研究,我们发现,工作中的反馈科学尚未取得连贯和累积的进展。反馈的定义往往很笼统,假设也大相径庭。因此,这些见解往往与组织中实践和体验反馈的方式脱节。我们通过明确三个核心假设和确定反馈研究的六个不同分支来组织文献。对于每一个子流,我们都会强调其见解和局限性,并指出似乎存在的矛盾以及与管理者和员工日常现实的偏离。我们呼吁学者们阐释假设,发展连贯的范式,以反映组织生活中反馈的复杂现实。最后,我们提出了五项建议,以建立一门积累性的反馈科学。
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来源期刊
CiteScore
24.20
自引率
2.20%
发文量
22
期刊介绍: Launched in March 2014, the Annual Review of Organizational Psychology and Organizational Behavior is a publication dedicated to reviewing the literature on I/O Psychology and HRM/OB. In the latest edition of the Journal Citation Report (JCR) in 2023, this journal achieved significant recognition. It ranked among the top 5 journals in two categories and boasted an impressive Impact Factor of 13.7.
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