Yijing Lyu , Long-Zeng Wu , Yijiao Ye , Yurong Fan
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引用次数: 0
Abstract
Applying affective events theory, this study empirically tested the framework of negative workplace gossip and frontline employees’ service sabotage. Based on a time-lagged design, this research found that negative workplace gossip exerted a positive effect on frontline hospitality employees’ service sabotage by inducing their anger. In addition, narcissism intensified the link between negative workplace gossip and anger, and self-control buffered the relationship between anger and service sabotage. A moderated mediation model was developed and described. This research thus provided significant implications to the academia and practitioners.
期刊介绍：
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.
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