When can empowering leadership foster intrinsic motivation and proactive performance in the tourism and hospitality industry? A moderated mediation model
Abuelhassan Elshazly Abuelhassan , Sultan Sabar Alharbi , Sawsan Haider Abdullah Khreis , Malak Mohsen Alharbi
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引用次数: 0
Abstract
Integrating the model of proactive motivation and self-verification theory, this study investigates the conditional indirect effect of internal locus of control (ILC) and general self-efficacy (GSE) on the association between empowering leadership (EL) and proactive customer service performance (PCSP) via intrinsic motivation (IM). Using two samples of 860 employees from two separate studies, the findings show that service employees are empowered unequally. Further, the levels of IM and PCSP differ when dealing with EL, which depends on GSE and ILC. EL training for service leaders is not the only way to boost frontline employee empowerment and improve their IM and performance. This study offers novel and practical applications to address these challenges in the service industry.
期刊介绍：
The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation.
In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field.
The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.
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