The demand for safety measures in the hospitality industry: Changes over three phases of a pandemic

IF 9.9 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-08-13 DOI:10.1016/j.ijhm.2024.103873
Lori Pennington-Gray , Seonjin Lee
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Abstract

This study examined three phases of a pandemic for changes in demand for safety measures implemented by the hospitality industry. Findings suggested that as demands for safety changed over the different phases, the interplay between safety compliance and the three pillars of the Social Impact theory became more pronounced. Results found that health and hygiene practices became significantly more influential in travel decisions, while contactless technology maintained a negative impact on the immediacy of future travel intention. In contrast, crisis messaging had an increasingly positive impact, exacerbated by political polarization and perceptions. The relevance of physical distancing in travel decisions showed no statistical significance, most likely due to "caution fatigue", improved industry safety protocols, and a focus shift towards vaccination. Meanwhile, the role of personal protection equipment in travel planning evolved, starting strong but decreasing in importance as vaccines took prominence and travelers adapted to new norms.

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酒店业对安全措施的需求:大流行病三个阶段的变化
本研究考察了大流行病的三个阶段对酒店业实施安全措施的需求变化。研究结果表明,随着不同阶段对安全需求的变化,安全合规性与社会影响理论三大支柱之间的相互作用变得更加明显。结果发现,健康和卫生习惯对旅行决策的影响明显增大,而非接触式技术则对未来旅行意向的即时性产生了负面影响。与此相反,危机信息的正面影响越来越大,而政治两极分化和观念则加剧了这种影响。物理距离在旅行决策中的相关性在统计上没有显著性,这很可能是由于 "谨慎疲劳"、行业安全协议的改进以及重点转向疫苗接种。与此同时,个人防护设备在旅行计划中的作用也在发生变化,开始时很重要,但随着疫苗的普及和旅行者对新规范的适应,其重要性逐渐下降。
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来源期刊
International Journal of Hospitality Management
International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
21.20
自引率
9.40%
发文量
218
审稿时长
85 days
期刊介绍: The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.
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