Digitally powered solution delivery: The use of IoT and AI for transitioning towards a solution business model

IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL International Journal of Production Economics Pub Date : 2024-08-23 DOI:10.1016/j.ijpe.2024.109383
Esteban Lafuente , Jose M. Sallan
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Abstract

Digitalization has played a key role in enabling the delivery of service-based solutions by facilitating customer-oriented needs-finding and personalized problem-solving capabilities. Artificial intelligence (AI) and Internet-of-Things (IoT) are decisive technologies in this process. This study evaluates how the use AI and IoT platforms impact solution delivery business models among servitized and non-servitized businesses. By running regression models on a sample of 213 Spanish businesses for 2023, it was found that the use of IoT platforms, rather than AI platforms, significantly assist companies down the analyzed solution delivery dimensions (i.e., customer embeddedness, operational adaptiveness, offering integratedness, and organizational networkedness). Additionally, results indicate that the combined use of IoT platforms when servitizing leads to greater customer embeddedness, whereas the use of AI platforms among servitized firms significantly contributes to improving operational adaptiveness.

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数字化解决方案交付:利用物联网和人工智能向解决方案业务模式转型
通过促进以客户为导向的需求发现和个性化问题解决能力,数字化在提供基于服务的解决方案方面发挥了关键作用。人工智能(AI)和物联网(IoT)是这一过程中的决定性技术。本研究评估了人工智能和物联网平台的使用如何影响服务化和非服务化企业的解决方案交付业务模式。通过对 2023 年的 213 家西班牙企业样本运行回归模型,研究发现,物联网平台的使用比人工智能平台的使用对企业在分析的解决方案交付维度(即客户嵌入性、运营适应性、产品集成性和组织网络化)上有显著帮助。此外,结果表明,在服务化过程中结合使用物联网平台可提高客户嵌入度,而在服务化企业中使用人工智能平台则可显著提高运营适应性。
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来源期刊
International Journal of Production Economics
International Journal of Production Economics 管理科学-工程:工业
CiteScore
21.40
自引率
7.50%
发文量
266
审稿时长
52 days
期刊介绍: The International Journal of Production Economics focuses on the interface between engineering and management. It covers all aspects of manufacturing and process industries, as well as production in general. The journal is interdisciplinary, considering activities throughout the product life cycle and material flow cycle. It aims to disseminate knowledge for improving industrial practice and strengthening the theoretical base for decision making. The journal serves as a forum for exchanging ideas and presenting new developments in theory and application, combining academic standards with practical value for industrial applications.
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