Please don't go: Gendered formal and informal tools for talent retention in hospitality from an organizational social capital approach

IF 7.3 2区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Tourism Management Perspectives Pub Date : 2024-08-27 DOI:10.1016/j.tmp.2024.101297
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Abstract

Hospitality sector is currently facing a “war for talent” because of the exodus of professionals after the pandemic. The aim of this research is to identify the presence of gender-specific employment strategies for retaining talent within the hospitality sector, from an organizational social capital perspective. Thematic analysis was conducted based on 31 in-depth interviews with managers from different-sized hospitality organizations (15 men, 16 women). Results shows that employment practices tend to focus more on attracting talent rather than retaining it. The study emphasizes how sector characteristics, especially company size, play a crucial role in shaping both formal and informal talent retention tools, emphasizing the need for gender-specific tailoring. Additionally, gender differences in fragile trust and associability could contribute to the adoption of talent retention methods for female and male professionals. The originality of this study lies in its gender perspective, which has not always been considered in previous talent retention research.

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请别走从组织社会资本的角度看酒店业留住人才的正式和非正式工具的性别化问题
由于大流行病后专业人才的外流,酒店业目前正面临着一场 "人才争夺战"。本研究旨在从组织社会资本的角度出发,找出酒店业在留住人才方面是否存在针对不同性别的就业策略。研究人员对来自不同规模酒店业组织的管理人员(15 名男性,16 名女性)进行了 31 次深入访谈,并在此基础上进行了专题分析。结果表明,就业实践往往更注重吸引人才,而不是留住人才。研究强调了行业特点,尤其是公司规模,如何在形成正式和非正式的留住人才工具方面发挥关键作用,并强调了针对不同性别进行量身定制的必要性。此外,在脆弱的信任和关联性方面存在的性别差异,也有助于女性和男性专业人员采用留住人才的方法。这项研究的独创性在于其性别视角,而在以往的人才挽留研究中并没有考虑到这一点。
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来源期刊
CiteScore
15.60
自引率
3.40%
发文量
99
审稿时长
59 days
期刊介绍: Tourism Management Perspectives is an interdisciplinary journal that focuses on the planning and management of travel and tourism. It covers topics such as tourist experiences, their consequences for communities, economies, and environments, the creation of image, the shaping of tourist experiences and perceptions, and the management of tourist organizations and destinations. The journal's editorial board consists of experienced international professionals and it shares the board with Tourism Management. The journal covers socio-cultural, technological, planning, and policy aspects of international, national, and regional tourism, as well as specific management studies. It encourages papers that introduce new research methods and critique existing ones in the context of tourism research. The journal publishes empirical research articles and high-quality review articles on important topics and emerging themes that enhance the theoretical and conceptual understanding of key areas within travel and tourism management.
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