From zero to hero: ramp-up management as a new cross-cutting business process management capability

IF 2.3 4区管理学 Q3 BUSINESS Information Systems and e-Business Management Pub Date : 2024-09-03 DOI:10.1007/s10257-024-00672-4

Tobias Albrecht, Benedict Lösser, Maximilian Röglinger

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Abstract

Changing business environments challenge and motivate organizations to transform. To remain competitive, organizations need to embrace these dynamics and make radical changes to how work is performed. Business process management (BPM) as a holistic management discipline offers mature methods and end-to-end management activities. However, it is subject to the tension between stability and change. While change through the improvement of existing business processes is well understood, the implementation and scaling of novel business processes have been neglected in BPM research. Hence, this paper proposes business process ramp-up management (BPRUM) as a new cross-cutting capability area for contemporary and future BPM and explores relevant sub-capabilities. Our work synthesizes insights from an exploratory interview study with 21 subject matter experts to advance the understanding of BPM as a corporate capability regarding the implementation and scaling of novel processes. As a result, this study illustrates how BPRUM adds to modern BPM and presents 40 action-oriented sub-capabilities that provide hands-on knowledge and practical guidance for effective BPRUM. Thereby, it serves as a foundation for further theorizing on process ramp-up and for structuring discussions among BPM practitioners.

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从零到英雄：提升管理作为一种新的跨领域业务流程管理能力

不断变化的商业环境对组织提出了挑战，并促使其进行转型。为了保持竞争力，组织需要接受这些动态变化，并对工作方式进行彻底改变。业务流程管理（BPM）作为一门综合管理学科，提供了成熟的方法和端到端的管理活动。然而，它却受制于稳定与变革之间的矛盾。虽然通过改进现有业务流程来实现变革已为人们所熟知，但新型业务流程的实施和扩展却在 BPM 研究中被忽视了。因此，本文提出将业务流程升级管理（BPRUM）作为当代和未来 BPM 的一个新的交叉能力领域，并探讨了相关的子能力。我们的工作综合了对 21 位主题专家进行的探索性访谈研究的见解，以推进对业务流程改进管理（BPM）的理解，将其视为一种有关实施和扩展新流程的企业能力。因此，本研究阐述了 BPRUM 如何为现代 BPM 锦上添花，并介绍了 40 项以行动为导向的子能力，为有效的 BPRUM 提供了实践知识和实用指导。因此，本研究为流程升级的进一步理论化以及构建 BPM 从业人员之间的讨论奠定了基础。

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来源期刊

Information Systems and e-Business Management Multiple-

CiteScore

6.20

自引率

11.10%

发文量

期刊介绍： Nowadays, in the age of information technology and the internet, the creation and maintenance of business models has to consider the latest developments in information technology to ensure competitiveness and long-term success of the enterprise. The aim of Information Systems Management (ISM) is to integrate information technology into business models and business processes to explore its potential to meet the business goals. Many international journals in the field of information systems (IS) or information management (IM) focus primarily on the quantitative analysis of information systems phenomena, especially through the use of empirical studies. However, research on qualitative analysis, development, and deployment of information systems is not covered sufficiently by the existing international IS journals. Therefore, the journal Information Systems and e-Business Management (ISeB) focuses on the core tasks of Information Systems Management, the conceptual analysis, design, and deployment of information systems, as well as on all e-business related topics. 1. Editorial objective The central aim of the journal ISeB is to publish original, well-written, self-contained contributions that elucidate novel research and innovation in information systems management and e-business which advance the field fundamentally and significantly. Published quarterly, the journal will: - Provide a vibrant forum for both academicians and industry specialists to explore the information systems and e-business management field - Bring innovative research on all aspects of information systems management from analytical, behavioral and technological perspectives - Enable rapid dissemination of latest research and innovation, supported with a double-blind peer review process. 2. Nature of topics The function of information systems management is the use of information technology (IT) to meet the information requirements of a company. Core tasks of ISM are the generation of project ideas (e.g. identification of business opportunities enabled by new information technologies), conceptual analysis, design, and integration of information systems. Submissions to ISeB should have a clear business focus and use appropriate information systems methodologies. They should either be founded on theory or should have proven their value based on prototypes and their beneficial application in the field. The general applicability of the concepts presented is strictly required. Case studies are welcome, if the insights presented allow general applicability. Moreover, empirical studies are welcome if clear research questions with relevance to the field of information systems and e-business management are given and the studies are carried out correctly. ISeB topics focus on (but are not restricted to) the following areas: - Information Modeling: The central task of information systems modeling is the conceptual specification of information systems from the business point of view. Information modeling includes the development or the application of high-level modeling techniques used for conceptual modeling, e.g. event-driven process chain (EPC) for process modeling, entity-relationship model (ERM) for data modeling, and object-oriented methods like the unified modeling language (UML). - Domain-Specific Information Systems: Different industry domains (e.g. manufacturing, retailing, or finance) are characterized by different requirements to information systems that are reflected in different IS architectures for specific domains. The development and maintenance of information systems in an industry domain can be supported by these architectures. Either the development of generalizable domain-specific architectures or the employment of such architectures in practice can be discussed. - E-Business Management (intra-organization al and inter-organizational information systems): Possible sub-topics include the development and deployment of IS for electronic commerce and supply chain management, market places, new business scenarios enabled through new technologies. Based on a business strategy, submissions have to clearly state how the strategy can be operationalized using IS. - Information Systems Development: The development and deployment of large-scale IS (e.g. enterprise resource planning software) requires the use of appropriate software engineering methodologies, procedure models, and project management. Possible research areas are the development of software engineering methodologies, procedure models, and the design of project management methods. Empirical studies on IS development may focus on the application of well-founded methods in practice. - Information Technology Management: The function of information technology management is the provision and operation of the technical infrastructure and the planning of the technical orientation of information systems in an enterprise. An important aspect is the impact of changing information systems on organizational structures and processes – and vice versa. In this context, the use of information technology to realize a business strategy efficiently can be analyzed. - Latest Information Technology Developments: Latest developments in information technology have to be evaluated to explore potentials to generate new business strategies. Current topics and trends to be evaluated for business use are e.g. business intelligence systems, agent technology, and workflow management systems. Officially cited as: Inf Syst E-Bus Manage