Exploring dynamic public trust in mega infrastructure projects during online public opinion crises of extreme climate emergencies: Users' behaviors, trust dimensions, and effectiveness of strategies.
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引用次数: 0
Abstract
The vulnerability of mega infrastructure projects (MIPs) has generated online public opinion crises, leading to public trust damage. However, few studies focused on the online dynamic trust of MIPs in such crises from the perspective of multiple users. Based on situational crisis communication theory, this study aims to explore the dynamic public trust in MIPs during online public opinion crises of extreme climate emergencies. The extreme heavy rainstorm event in Zhengzhou City, China, was selected as the case. Content analysis, the curve fitting method, and sentiment analysis were conducted to process the collected data from multiple users. The results indicated that the opinions of trust damage were set by "media practitioners" and led by "elites," whereas the opinions of trust repair were directed by "elites," led by "media practitioners," and defended by "individuals." Besides, trust dimensions would change over time; integrity-based and competence-based trust diffused alternatively. "Diminish," "deny," and "rebuild" strategies were proved to be the most effective strategies in integrity-based, competence-based, and competence and integrity-based trust repair, respectively. The findings can contribute to the authorities monitoring online public opinions in extreme climate emergencies and repairing trustworthy images.
期刊介绍:
Published on behalf of the Society for Risk Analysis, Risk Analysis is ranked among the top 10 journals in the ISI Journal Citation Reports under the social sciences, mathematical methods category, and provides a focal point for new developments in the field of risk analysis. This international peer-reviewed journal is committed to publishing critical empirical research and commentaries dealing with risk issues. The topics covered include:
• Human health and safety risks
• Microbial risks
• Engineering
• Mathematical modeling
• Risk characterization
• Risk communication
• Risk management and decision-making
• Risk perception, acceptability, and ethics
• Laws and regulatory policy
• Ecological risks.