A meta-analysis of employee perceptions of CSR in tourism and hospitality: Antecedents, outcomes, and boundaries

IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Tourism Management Pub Date : 2024-09-06 DOI:10.1016/j.tourman.2024.105035
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Abstract

Despite the increasing empirical research on CSR, scholars lack a systematic and holistic understanding of the mechanisms by which employees perceive CSR. This paper presents a meta-analytical study and builds a framework of employee perceptions of CSR and their antecedents, outcomes, and conditional variables in tourism and hospitality. Results based on 143 correlations from 65 studies indicated that employee perceptions of CSR are related to antecedents including transformational, ethical, and servant leadership, as well as related to outcomes including firm performance, reputation, employee psychological states, and behavioural responses. The study examined potential moderating variables including national culture, industry type, and COVID-19 pandemic phase. This meta-analytic research promotes the advancement of the employee perceptions of CSR literature and provides effective guidance for managers to understand CSR practices.

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旅游业和酒店业员工对企业社会责任认知的荟萃分析:前因、结果和界限
尽管有关企业社会责任的实证研究日益增多,但学者们对员工感知企业社会责任的机制缺乏系统而全面的了解。本文通过荟萃分析研究,建立了旅游业和酒店业员工对企业社会责任的感知及其前因、结果和条件变量的框架。基于 65 项研究中 143 项相关性的结果表明,员工对企业社会责任的认知与包括变革型领导力、道德领导力和服务型领导力在内的前因相关,也与包括企业绩效、声誉、员工心理状态和行为反应在内的结果相关。研究还考察了潜在的调节变量,包括国家文化、行业类型和 COVID-19 大流行阶段。这项元分析研究促进了员工对企业社会责任认知文献的发展,并为管理者了解企业社会责任实践提供了有效指导。
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来源期刊
Tourism Management
Tourism Management Multiple-
CiteScore
24.10
自引率
7.90%
发文量
190
审稿时长
45 days
期刊介绍: Tourism Management, the preeminent scholarly journal, concentrates on the comprehensive management aspects, encompassing planning and policy, within the realm of travel and tourism. Adopting an interdisciplinary perspective, the journal delves into international, national, and regional tourism, addressing various management challenges. Its content mirrors this integrative approach, featuring primary research articles, progress in tourism research, case studies, research notes, discussions on current issues, and book reviews. Emphasizing scholarly rigor, all published papers are expected to contribute to theoretical and/or methodological advancements while offering specific insights relevant to tourism management and policy.
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