A socio-cognitive theorisation of how data-driven digital transformation affects operational productivity?

IF 9.8 1区 工程技术 Q1 ENGINEERING, INDUSTRIAL International Journal of Production Economics Pub Date : 2024-09-06 DOI:10.1016/j.ijpe.2024.109403
Mohsin Malik , Amir Andargoli , Imran Ali , Roberto Chavez
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Abstract

The literature on the antecedents of successful data-driven digital transformations needs clarity on if and how employees' cognitions and behaviours have any bearing on data-driven digital transformations with implications for operational productivity. This paper addresses this gap by drawing on socio-cognitive theory to examine how employees' cognitions (psychological safety) shape individual behaviours (employee-led process improvement) to affect organisational attainments such as data-driven digital transformations and operational productivity. A theoretical framework linking psychological safety to operational productivity through individual and serial mediations of ‘employee-led process improvement' and ‘data-driven digital transformation’ is statistically tested by collecting survey data from 183 healthcare providers in Australia. The results indicate that when employees' perceptions of interpersonal risks are allayed (psychological safety), it has a significant positive effect on operational productivity directly and indirectly through the individual and serial mediations of employee-led process improvement and data-driven digital transformations. The socio-cognitive theorisation of psychological safety as the driving mechanism that facilitates employee-led process improvement, data-driven digital transformation and operational productivity is a first in the academic literature with implications for both theory and practice.

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数据驱动的数字化转型如何影响运营生产力的社会认知理论?
关于成功的数据驱动型数字化转型的先决条件的文献需要明确员工的认知和行为是否以及如何对数据驱动型数字化转型产生影响,并对运营生产力产生影响。本文针对这一空白,借鉴社会认知理论,研究员工的认知(心理安全)如何塑造个人行为(员工主导的流程改进),从而影响组织的成就,如数据驱动的数字化转型和运营生产力。通过收集澳大利亚 183 家医疗保健提供商的调查数据,对通过 "员工主导的流程改进 "和 "数据驱动的数字化转型 "的个体和序列中介将心理安全与运营生产力联系起来的理论框架进行了统计检验。结果表明,当员工对人际交往风险的感知得到缓解(心理安全)时,通过 "员工主导的流程改进 "和 "数据驱动的数字化转型 "的个体和序列中介作用,会直接或间接地对运营生产率产生显著的积极影响。将心理安全作为促进员工主导的流程改进、数据驱动的数字化转型和运营生产力的驱动机制的社会认知理论化,在学术文献中尚属首次,对理论和实践都有借鉴意义。
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来源期刊
International Journal of Production Economics
International Journal of Production Economics 管理科学-工程:工业
CiteScore
21.40
自引率
7.50%
发文量
266
审稿时长
52 days
期刊介绍: The International Journal of Production Economics focuses on the interface between engineering and management. It covers all aspects of manufacturing and process industries, as well as production in general. The journal is interdisciplinary, considering activities throughout the product life cycle and material flow cycle. It aims to disseminate knowledge for improving industrial practice and strengthening the theoretical base for decision making. The journal serves as a forum for exchanging ideas and presenting new developments in theory and application, combining academic standards with practical value for industrial applications.
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