Advancements in ambulatory care pharmacy practice in Saudi Arabia: A comprehensive review of innovations and best practices at Johns Hopkins Aramco Healthcare

IF 3 3区 医学 Q2 PHARMACOLOGY & PHARMACY Saudi Pharmaceutical Journal Pub Date : 2024-09-06 DOI:10.1016/j.jsps.2024.102170
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Abstract

Johns Hopkins Aramco Healthcare (JHAH) is a leading healthcare organization dedicated to revolutionizing healthcare practices in Saudi Arabia. This review article features the significant strides made by the JHAH ambulatory care pharmacy to symbolize Saudi Arabia’s ambitious vision of healthcare transformation. This evolving journey includes details of JHAH’s adoption of modern automation tools, several technological advancements, and establishing a pharmacist role far beyond dispensing medications. Moreover, it underscores the cultivation of patient-centered care initiatives like tele-pharmacy services through pharmacy call center, systematic patient satisfaction surveys, streamlined medication home delivery services, state-of-the-art medication drive-thru pick-up facility, the efficacious Q-Matic patient queue management architecture, and the establishment of discreet individual dispensing cubicles. Key focal points encompass technological enhancements, such as the incorporation of electronic health record Epic, cutting-edge pharmacy automation systems, and the patient-centric online portal MyChart®. The article also summarizes the multifaceted ambulatory care enhancements among clinical pharmacy services offered at JHAH. This includes a pharmacist-led medication management clinic, specialized anticoagulation clinic, psychiatric and hepatitis medication management, renal dose optimization, precision-driven thyroid and benign prostatic hyperplasia patients’ treatment optimization, and clinical decision support system-backed clinical interventions. All these substantial enhancements at JHAH’s ambulatory pharmacy have been made to improve the quality of pharmaceutical services. Besides automation and technological advancements, these also include the establishment of pharmacy competency and continuous education programs, the development of an internal pharmacy webpage on the JHAH website, the implementation of a mechanism for formulary management by the pharmacy and therapeutic committee, and very importantly the adoption of electronic incidence reporting system Datix. The review highlights JHAH’s commitment to bringing ambulatory care pharmacy practice to new heights, thereby establishing a benchmark for patient-centric care and innovative excellence within the Saudi Arabian healthcare landscape.

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沙特阿拉伯日间护理药房实践的进步:约翰霍普金斯阿美医疗保健公司创新和最佳实践的全面回顾
约翰霍普金斯阿美医疗保健公司(JHAH)是一家领先的医疗保健机构,致力于革新沙特阿拉伯的医疗保健实践。这篇评论文章介绍了 JHAH 非住院护理药房取得的重大进展,象征着沙特阿拉伯医疗保健转型的宏伟愿景。这一不断发展的历程包括 JHAH 采用现代自动化工具、多项技术进步以及确立药剂师角色远不止于配药的细节。此外,它还强调了以患者为中心的护理措施,如通过药房呼叫中心提供远程药学服务、系统的患者满意度调查、简化的送药上门服务、最先进的药品自取设施、高效的 Q-Matic 患者队列管理架构,以及建立独立的配药间。文章的重点还包括技术改进,如电子健康记录 Epic、尖端的药房自动化系统和以患者为中心的在线门户 MyChart®。文章还总结了 JHAH 提供的临床药学服务中多方面的非住院护理改进。其中包括药剂师主导的药物管理门诊、抗凝专科门诊、精神科和肝炎药物管理、肾脏剂量优化、甲状腺和良性前列腺增生患者的精准治疗优化,以及临床决策支持系统支持的临床干预。JHAH 门诊药房的所有这些实质性改进都是为了提高药剂服务质量。除了自动化和技术进步外,这些措施还包括建立药房能力和继续教育计划、在 JHAH 网站上开发内部药房网页、由药房和治疗委员会实施处方管理机制,以及非常重要的采用电子病例报告系统 Datix。此次审查突出表明了 JHAH 致力于将非住院护理药学实践推向新的高度,从而在沙特阿拉伯医疗保健领域树立起以患者为中心的护理和创新卓越的标杆。
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来源期刊
Saudi Pharmaceutical Journal
Saudi Pharmaceutical Journal PHARMACOLOGY & PHARMACY-
CiteScore
6.10
自引率
2.40%
发文量
194
审稿时长
67 days
期刊介绍: The Saudi Pharmaceutical Journal (SPJ) is the official journal of the Saudi Pharmaceutical Society (SPS) publishing high quality clinically oriented submissions which encompass the various disciplines of pharmaceutical sciences and related subjects. SPJ publishes 8 issues per year by the Saudi Pharmaceutical Society, with the cooperation of the College of Pharmacy, King Saud University.
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