Innovation in libraries: A service-oriented perspective

IF 7.5 1区管理学 Q1 MANAGEMENT Research Policy Pub Date : 2024-09-13 DOI:10.1016/j.respol.2024.105110

Benoît Desmarchelier , Faridah Djellal , Faïz Gallouj

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Abstract

This article is devoted to the question of innovation in libraries. Ignored by ‘service studies’, this question occupies an important place in library and information science, but is all too often approached in a way that is factual and descriptive. Drawing on advances in service economics and management, this article adopts a perspective of the library as an ‘architectural’ or ‘assembled’ service bringing together a number of core and peripheral services, and mobilizing competences and different types of technology to collaboratively generate, utilities for the user or community. We discuss how such a representation of the product can systematically account for the full complexity of the forms and dynamics of innovation in libraries. We have thus identified and empirically illustrated three general innovation logics (horizontal, vertical and diagonal), which differ according to the components of the library service on which they act, and which operate according to different modalities, reflecting different innovation trajectories.

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图书馆的创新：以服务为导向的视角

本文专门讨论图书馆的创新问题。这个被 "服务研究 "忽视的问题在图书馆与信息科学中占据着重要地位，但却常常以事实和描述性的方式来处理。借鉴服务经济学和管理学的进步，本文将图书馆视为一种 "建筑 "或 "组合 "服务，它汇集了许多核心和外围服务，并调动各种能力和不同类型的技术，共同为用户或社区创造实用性服务。我们将讨论这样的产品表述如何能够系统地解释图书馆创新形式和动态的全部复杂性。因此，我们确定了三种一般的创新逻辑（横向、纵向和对角线），并通过实证加以说明，这三种逻辑因图书馆服务的组成部分而异，并以不同的模式运作，反映出不同的创新轨迹。

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来源期刊

Research Policy MANAGEMENT-

CiteScore

12.80

自引率

6.90%

发文量

182

期刊介绍： Research Policy (RP) articles explore the interaction between innovation, technology, or research, and economic, social, political, and organizational processes, both empirically and theoretically. All RP papers are expected to provide insights with implications for policy or management. Research Policy (RP) is a multidisciplinary journal focused on analyzing, understanding, and effectively addressing the challenges posed by innovation, technology, R&D, and science. This includes activities related to knowledge creation, diffusion, acquisition, and exploitation in the form of new or improved products, processes, or services, across economic, policy, management, organizational, and environmental dimensions.