How do social enterprises respond operationally to conflicting demands? A resource-based view

Liliana Ávila, Luís Miguel D.F. Ferreira, Marlene Amorim
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Abstract

Purpose

Social enterprises live in the limbo between social and market objectives, posing many operations management challenges. This study extends the discussion of operational priorities, which has focused on purely for-profit organisations, to the context of social enterprises by exploring, from a resource-based perspective, which resources and operational priorities are most important to them and how they are used to respond to conflicting demands.

Design/methodology/approach

Multiple case study research was carried out involving five Portuguese social enterprises, representative of the main sectors in which social enterprises operate in Europe. Ten semi-structured interviews with directors and other high-ranking respondents were conducted, and content was analysed to gather evidence on the key resources and operational priorities pursued by social enterprises. Cross-case conclusions were drawn, resulting in theoretical propositions and a conceptual framework.

Findings

Findings suggest that social enterprises rely on intangible resources and combine different operational priorities, which may vary throughout their lifecycle. Community engagement has emerged as a specific operational priority, in addition to those already reported in the manufacturing and services literature. To balance conflicting demands, most social enterprises studied combine innovation with community engagement or customer focus.

Originality/value

The study contributes to the development of knowledge about the operations strategy in the specific context of social enterprises, an organisational model that has not been systematically addressed in the operations management literature, and brings the discussion of operational priorities into the social enterprise field, thus strengthening the link between these two fields.

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社会企业如何在运营中应对相互冲突的需求?基于资源的观点
目的社会企业处于社会目标和市场目标之间,给运营管理带来了许多挑战。本研究从基于资源的角度出发,探讨哪些资源和运营优先事项对社会企业最为重要,以及如何利用这些资源和优先事项来应对相互冲突的需求,从而将以纯营利组织为重点的有关运营优先事项的讨论扩展到社会企业的背景中。对企业负责人和其他高级受访者进行了十次半结构式访谈,并对访谈内容进行了分析,以收集有关社会企业所追求的关键资源和运营优先事项的证据。研究结果表明,社会企业依赖于无形资源,并结合了不同的运营优先事项,这些优先事项在其整个生命周期中可能会有所不同。除了制造业和服务业文献中已经报道的优先事项外,社区参与已成为一个具体的运营优先事项。为了平衡相互冲突的需求,所研究的大多数社会企业都将创新与社区参与或以客户为中心结合起来。原创性/价值这项研究有助于发展有关社会企业特定背景下运营战略的知识,运营管理文献尚未系统地论述这种组织模式,它将运营优先事项的讨论引入社会企业领域,从而加强了这两个领域之间的联系。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
6.40
自引率
6.50%
发文量
40
期刊介绍: ■Research in SMEs, entrepreneurship and family-run businesses ■Case studies on real-life small business experiences ■Small Business growth and successful enterprises ■Practical advice from small business advisors ■Recruitment, training and development for SMEs ■Performance measurement and business improvement ■Government initiatives and enterprise policy ■SME financing and venture capital. By encouraging debate on the key issues facing SMEs, the journal offers detailed analysis and critical assessment of current best practice, discusses the implications of latest research findings and explores opportunities to break down the barriers that restrict the growth of SMEs.
期刊最新文献
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