Distributed agency in smart homecare interactions: A conversation analytic case study

IF 2.1 2区 文学 Q2 COMMUNICATION Discourse & Communication Pub Date : 2024-08-22 DOI:10.1177/17504813241267059
Saul Albert, Lauren Hall
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Abstract

The agent of action in Human-Computer Interaction is, as the hyphenated name of the field suggests, usually conceptualized as an contrastive binary of either human or computer. This study, informed by ethnomethodology and conversation analysis, instead describes the interactional achievement of distributed agency in a ‘smart homecare’ setting where a homecare worker and a disabled person coordinate shared activities using a virtual assistant. We focus on the tacit criteria, attributions, and discourses of agency embedded in the interactional details of their everyday homecare routine. The analyses reveal how collaboration in everyday care tasks involves the distributed agency of all participants, irrespective of their ostensible ‘humanness’. Our findings (a) provide a critical perspective on the technological imaginary of expensive, high-tech robotic replacements for human care work; (b) advocate low-tech strategies for adapting consumer technology for smart homecare systems; and (c) suggest alternative approaches to agency in assistive technology design, grounded in detailed observation of the interactional infrastructure of real homecare settings.
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智能家庭护理互动中的分布式代理:会话分析案例研究
正如人机交互领域的连字符名称所示,人机交互中的行为主体通常被概念化为人类或计算机的二元对比。本研究以人种方法学和会话分析为基础,描述了在 "智能家庭护理 "环境中,家庭护理工作者和残疾人通过虚拟助手协调共同活动的分布式代理的互动成就。我们将重点放在他们日常家庭护理互动细节中蕴含的隐性代理标准、归因和话语上。分析揭示了日常护理任务中的协作如何涉及所有参与者的分布式代理,无论他们表面上的 "人性 "如何。我们的研究结果(a)为昂贵的高科技机器人替代人类护理工作的技术想象提供了一个批判性的视角;(b)倡导将消费者技术应用于智能家庭护理系统的低技术策略;以及(c)基于对真实家庭护理环境中互动基础设施的详细观察,提出了辅助技术设计中代理权的替代方法。
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来源期刊
Discourse & Communication
Discourse & Communication COMMUNICATION-
CiteScore
3.30
自引率
5.30%
发文量
41
期刊介绍: Discourse & Communication is an international, peer-reviewed journal that publishes articles that pay specific attention to the qualitative, discourse analytical approach to issues in communication research. Besides the classical social scientific methods in communication research, such as content analysis and frame analysis, a more explicit study of the structures of discourse (text, talk, images or multimedia messages) allows unprecedented empirical insights into the many phenomena of communication. Since contemporary discourse study is not limited to the account of "texts" or "conversation" alone, but has extended its field to the study of the cognitive, interactional, social, cultural.
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