Pub Date : 2024-09-14DOI: 10.1177/17504813241270395
Martin Luginbühl
TV news programmes use social media intensively to promote and distribute their content. Instagram has become integral in this field, as all major players have their own account and Instagram has become a widely used news source. This article analyzes the news coverage of TV news shows on Instagram as a designed space, asking which genres are used, how they are positioned in regard to the technical and social affordances of the platform, and what implications their form and style have for journalism culture(s). Underpinned by the concepts of platformization, digital mediality, and media affordances, the analysis will focus on the characteristic stylistic forms of Instagram news coverage, comparing the Instagram accounts of six German speaking private and public TV news stations from Switzerland, Germany, and Austria. The corpus includes 100 posts and reels from each account collected in September 2023. The analysis identifies different genre profiles of the accounts and then focuses on the question of how different common genres (like headlines, newsbites, news briefs, and reports) as well as reels are designed multimodally, including different structural parts and their patterned style.
{"title":"TV news on Instagram: Affordances, genres, journalistic cultures","authors":"Martin Luginbühl","doi":"10.1177/17504813241270395","DOIUrl":"https://doi.org/10.1177/17504813241270395","url":null,"abstract":"TV news programmes use social media intensively to promote and distribute their content. Instagram has become integral in this field, as all major players have their own account and Instagram has become a widely used news source. This article analyzes the news coverage of TV news shows on Instagram as a designed space, asking which genres are used, how they are positioned in regard to the technical and social affordances of the platform, and what implications their form and style have for journalism culture(s). Underpinned by the concepts of platformization, digital mediality, and media affordances, the analysis will focus on the characteristic stylistic forms of Instagram news coverage, comparing the Instagram accounts of six German speaking private and public TV news stations from Switzerland, Germany, and Austria. The corpus includes 100 posts and reels from each account collected in September 2023. The analysis identifies different genre profiles of the accounts and then focuses on the question of how different common genres (like headlines, newsbites, news briefs, and reports) as well as reels are designed multimodally, including different structural parts and their patterned style.","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"15 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251393","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-14DOI: 10.1177/17504813241270377
Jarkko Niemi, Pilvi Heinonen
This study examines how insurance salespeople employ a mapping question to promote life insurance as an additional service to their customers. The mapping question serves a double function, asking about the customer’s situation and creating a context in which transaction-related negotiation is projected to occur. Applying conversation analysis to study video-recorded insurance meetings in Finland, we explore how the mapping question is designed according to the customer’s estimated fit with the target group criteria and their assumed level of understanding of life insurance. We also discuss the trajectories of the negotiation after the customer’s response that expresses interest, conveys hesitation, or rejects the offer. It was found that only a customer’s justified blocking response forestalls further life insurance promotion. The study contributes to the research on questions as agenda-driving actions in institutional interaction and to the literature on question-answer sequences in service encounters.
{"title":"‘Have you insured yourself in any way?’ Salespersons’ mapping questions and their follow-ups in insurance sales negotiations","authors":"Jarkko Niemi, Pilvi Heinonen","doi":"10.1177/17504813241270377","DOIUrl":"https://doi.org/10.1177/17504813241270377","url":null,"abstract":"This study examines how insurance salespeople employ a mapping question to promote life insurance as an additional service to their customers. The mapping question serves a double function, asking about the customer’s situation and creating a context in which transaction-related negotiation is projected to occur. Applying conversation analysis to study video-recorded insurance meetings in Finland, we explore how the mapping question is designed according to the customer’s estimated fit with the target group criteria and their assumed level of understanding of life insurance. We also discuss the trajectories of the negotiation after the customer’s response that expresses interest, conveys hesitation, or rejects the offer. It was found that only a customer’s justified blocking response forestalls further life insurance promotion. The study contributes to the research on questions as agenda-driving actions in institutional interaction and to the literature on question-answer sequences in service encounters.","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"37 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251389","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-14DOI: 10.1177/17504813241267071
Andreas Liesenfeld, Mark Dingemanse
Measures of ‘humanness’, ‘coherence’ or ‘fluency’ are the mainstay of dialogue system evaluation, but they don’t target system capabilities and rarely offer actionable feedback. Reviewing recent work in this domain, we identify an opportunity for evaluation at the level of action sequences, rather than the more commonly targeted levels of whole conversations or single responses. We introduce interactive probes, an evaluation framework inspired by empirical work on social interaction that can help to systematically probe the capabilities of dialogue systems. We sketch some first probes in the domains of tellings and repair, two sequence types ubiquitous in human interaction and challenging for dialogue systems. We argue interactive probing can offer the requisite flexibility to keep up with developments in interactive language technologies and do justice to the open-endedness of action formation and ascription in interaction.
{"title":"Interactive probes: Towards action-level evaluation for dialogue systems","authors":"Andreas Liesenfeld, Mark Dingemanse","doi":"10.1177/17504813241267071","DOIUrl":"https://doi.org/10.1177/17504813241267071","url":null,"abstract":"Measures of ‘humanness’, ‘coherence’ or ‘fluency’ are the mainstay of dialogue system evaluation, but they don’t target system capabilities and rarely offer actionable feedback. Reviewing recent work in this domain, we identify an opportunity for evaluation at the level of action sequences, rather than the more commonly targeted levels of whole conversations or single responses. We introduce interactive probes, an evaluation framework inspired by empirical work on social interaction that can help to systematically probe the capabilities of dialogue systems. We sketch some first probes in the domains of tellings and repair, two sequence types ubiquitous in human interaction and challenging for dialogue systems. We argue interactive probing can offer the requisite flexibility to keep up with developments in interactive language technologies and do justice to the open-endedness of action formation and ascription in interaction.","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"11 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251386","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-14DOI: 10.1177/17504813241280472
Jing Han, Chengtuan Li
{"title":"Book review: Claudio Scarvaglieri, Eva-Maria Graf, and Thomas Spranz-Fogasy (eds), Relationships in Organized Helping: Analyzing Interaction in Psychotherapy, Medical Encounters, Coaching and in Social Media","authors":"Jing Han, Chengtuan Li","doi":"10.1177/17504813241280472","DOIUrl":"https://doi.org/10.1177/17504813241280472","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"75 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-14DOI: 10.1177/17504813241280490
Yanuar Wijayanti
{"title":"Book review: Hiroki Nomoto and Elin McCready, Discourse Particles in Asian Languages Volume II","authors":"Yanuar Wijayanti","doi":"10.1177/17504813241280490","DOIUrl":"https://doi.org/10.1177/17504813241280490","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"209 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251388","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-14DOI: 10.1177/17504813241280464
Fei Cheng, Zi Yang
{"title":"Book review: Zsófia Demjén, Sarah Atkins and Elena Semino, Researching Language and Health: A Student Guide","authors":"Fei Cheng, Zi Yang","doi":"10.1177/17504813241280464","DOIUrl":"https://doi.org/10.1177/17504813241280464","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"1 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142251390","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-07DOI: 10.1177/17504813241266584
Nikki Usher
This article discusses how the economic insolvency of the contemporary mainstream media makes it particularly vulnerable to manipulation by illiberal political actors. Through a case study of CNN’s 2023 Trump Town Hall event, this article argues that democratic backsliding itself has become a potent constraint structuring news production routines and news decision-making. The metajournalistic discourse about the event maligned the role of CNN in “platforming” the former president, underscoring how platform logics have hijacked newsroom decision-making and news judgment. Journalists and other commentators pointed to the continuing power of Trump to dominate coverage and the continued inability of mainstream media to cover his threat to democracy via traditional norms of press/politics. Because news values continue to prioritize coverage of knowns over unknowns, news production routines highlight politicians with illiberal politics, who are in turn able to use the media’s discursive power to undermine democratic norms.
{"title":"Why news organizations “platform” illiberal politics: Understanding news production, economic insolvency, and anti-democratic pressure through CNN’s 2023 Trump Town Hall","authors":"Nikki Usher","doi":"10.1177/17504813241266584","DOIUrl":"https://doi.org/10.1177/17504813241266584","url":null,"abstract":"This article discusses how the economic insolvency of the contemporary mainstream media makes it particularly vulnerable to manipulation by illiberal political actors. Through a case study of CNN’s 2023 Trump Town Hall event, this article argues that democratic backsliding itself has become a potent constraint structuring news production routines and news decision-making. The metajournalistic discourse about the event maligned the role of CNN in “platforming” the former president, underscoring how platform logics have hijacked newsroom decision-making and news judgment. Journalists and other commentators pointed to the continuing power of Trump to dominate coverage and the continued inability of mainstream media to cover his threat to democracy via traditional norms of press/politics. Because news values continue to prioritize coverage of knowns over unknowns, news production routines highlight politicians with illiberal politics, who are in turn able to use the media’s discursive power to undermine democratic norms.","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"6 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142186842","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-07DOI: 10.1177/17504813241267118
Elizabeth Stokoe, Saul Albert, Hendrik Buschmeier, Wyke Stommel
{"title":"Conversation analysis and conversational technologies: Finding the common ground between academia and industry","authors":"Elizabeth Stokoe, Saul Albert, Hendrik Buschmeier, Wyke Stommel","doi":"10.1177/17504813241267118","DOIUrl":"https://doi.org/10.1177/17504813241267118","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"13 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142186843","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2024-09-02DOI: 10.1177/17504813241269212
Monika Bednarek, Teun A. van Dijk
{"title":"Special issue of Discourse & Communication on news today: Introduction","authors":"Monika Bednarek, Teun A. van Dijk","doi":"10.1177/17504813241269212","DOIUrl":"https://doi.org/10.1177/17504813241269212","url":null,"abstract":"","PeriodicalId":46726,"journal":{"name":"Discourse & Communication","volume":"8 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2024-09-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"142186870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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