Marlen Rimbeck, Jutta Stumpf-Wollersheim, Alexander Richter
{"title":"Unfolding IoT Adoption: A Status Quo Bias Perspective","authors":"Marlen Rimbeck, Jutta Stumpf-Wollersheim, Alexander Richter","doi":"10.1007/s12599-024-00891-6","DOIUrl":null,"url":null,"abstract":"<p>Internet of Things (IoT) solutions are still far from using their enormous potential, partly because misconceptions lead employees to avoid using IoT solutions and stick to established working routines. To shed light on the non-rational perspective of users, which allows for inference on the emergence of cognitive misconceptions, 489 respondents' perceptions of benefits and costs of IoT solutions were analyzed. Using the perspective of “status quo bias”, the qualitative analysis reveals that the perceptions of experienced and inexperienced users partly overlap on benefits such as the reduction of errors and relief of personnel. However, the perceptions also diverge in part, as inexperienced users consider IoT solutions to be gimmicky, fostering mistrust. In addition, inexperienced users overestimate learning phases for interacting with IoT solutions, leading to loss aversion and consequently to cognitive misperceptions. Hence, the study examines the gap between experienced and inexperienced users as a neglected aspect in IoT adoption. Further, identifying relevant drivers for the implementation of IoT solutions at the individual level helps to extend the hitherto technical view of IoT solutions towards a multi-layer approach that includes a holistic, behavioral perspective.</p>","PeriodicalId":55296,"journal":{"name":"Business & Information Systems Engineering","volume":"65 1","pages":""},"PeriodicalIF":7.9000,"publicationDate":"2024-08-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business & Information Systems Engineering","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/s12599-024-00891-6","RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"Computer Science","Score":null,"Total":0}
引用次数: 0
Abstract
Internet of Things (IoT) solutions are still far from using their enormous potential, partly because misconceptions lead employees to avoid using IoT solutions and stick to established working routines. To shed light on the non-rational perspective of users, which allows for inference on the emergence of cognitive misconceptions, 489 respondents' perceptions of benefits and costs of IoT solutions were analyzed. Using the perspective of “status quo bias”, the qualitative analysis reveals that the perceptions of experienced and inexperienced users partly overlap on benefits such as the reduction of errors and relief of personnel. However, the perceptions also diverge in part, as inexperienced users consider IoT solutions to be gimmicky, fostering mistrust. In addition, inexperienced users overestimate learning phases for interacting with IoT solutions, leading to loss aversion and consequently to cognitive misperceptions. Hence, the study examines the gap between experienced and inexperienced users as a neglected aspect in IoT adoption. Further, identifying relevant drivers for the implementation of IoT solutions at the individual level helps to extend the hitherto technical view of IoT solutions towards a multi-layer approach that includes a holistic, behavioral perspective.
期刊介绍:
BISE (Business & Information Systems Engineering) is an international scholarly journal that undergoes double-blind peer review. It publishes scientific research on the effective and efficient design and utilization of information systems by individuals, groups, enterprises, and society to enhance social welfare. Information systems are viewed as socio-technical systems involving tasks, people, and technology. Research in the journal addresses issues in the analysis, design, implementation, and management of information systems.