Health professionals’ perceptions of electronic health records system: a mixed method study in Ghana

Abstract

Electronic Health Record systems (EHRs) offer significant benefits and have transformed healthcare in developed countries. However, their implementation and adoption in low- and middle-income countries (LMICs) remains low due to challenges and competing interests. Health professionals’ perception of EHRs can influence their adoption and continued use. The objectives of this study are to explore the perception of health professionals regarding implemented EHR systems in three hospitals in Ghana and identify factors influencing their perception and satisfaction. In this study, we employed a concurrent mixed method design to collect data from study participants from May to June 2023. The quantitative part employed a descriptive-survey and the qualitative (in-depth interview) techniques was applied. After obtaining written informed consent from each respondent, a structured survey questionnaire was filled out by the health professionals from three hospitals. An a priori power calculation was used to determine the sample size for the quantitative component. Two hundred and sixty-three (263) health professionals completed the questionnaire from the three facilities. A purposive sampling technique was used to select fifteen [1] participants for the interviews. A semi-structured interview guide was used for the in-depth interviews. The interviews were audio recorded, transcribed, and coded into themes using QSR Nvivo 12 software before thematic content analysis. Our findings revealed that 213 (80.99%) health professionals perceived the EHRs as beneficial to patients and were generally satisfied. An overwhelming majority, 197 (74.90%) of the health professionals, were satisfied with its use and expressed interest in continuing to use the system. The majority of health professionals viewed the EHRs to have improved their work and workflow processes and provided the desired results. However, few other health professionals were dissatisfied with the system because they viewed the EHRs as frustrating due to unstable internet connectivity and power supply. Other concerns were related to the privacy and confidentiality of patient information. They believe access to patient information should be on a need-to-know basis, and patient information should not be accessible to all other clinicians except those involved directly in their care processes. The study revealed that health professionals have a positive perception of the implemented EHRs, are highly satisfied with them, and are interested in continuing to use them. However, health professionals’ concerns about the unstable power supply, poor internet connectivity, security, and confidentiality of patient’s information need attention, to mitigate their frustrations and boost their confidence in the system.