A micro-level model for crisis management in tourism destinations: An interdisciplinary approach

Abstract

Crisis management models aim to prevent, prepare and successfully overcome a crisis. The tourism industry is particularly prone to crises and thus requires adequate models to deal with crises and disasters. Several researchers developed crisis management models for tourism crises. As scholars call for a more holistic approach, this systematic literature review examines 25 crisis management models with organisational and tourism focus between 1979 and 2019 applicable to the tourism field. A textual narrative synthesis is used as methodological approach to analyse and understand the identified models, not only formally but also content-wise. The findings show that crisis terminology is not consistent, that the crisis lifecycle and crisis management processes are used disparately and that stakeholder involvement within the models is low. As a result, a new model for destination crisis management is created on a micro-level with aligned terms and phases.